Design & Implement Operational Risk Management

Programme Code: CRS-N-0048758


The complexity of today’s environment is exposing organizations to operational risks that could lead to substantial financial losses and reputational damages. Designed for professionals responsible for operational risk management (ORM), this programme focuses on the practical considerations in the design, adoption and implementation of systems and processes for optimal enterprise wide risk management.

Participants will engage in exercises involving the setting of policy and loss data standard framework, and designing templates for RCSA, KRI inventory and reporting. They will take away useful references for workplace applications.

Next Course Starts OnTo be advised See Full Schedule
Fee SGD2568.00* (as low as SGD290.40* after maximum funding) Learn more

3 days


Singapore Management University

Learning Objectives
  • Understand emerging trends and developments impacting ORM
  • Develop comprehensive ORM framework
  • Identify practical considerations and approaches
  • Develop templates for RCSA, KRI inventory and reporting
  • Apply relevant tools to enhance effectiveness


Trends & Developments

  • Rising financial crimes & compliance costs
  • Advent of digitization
  • Evolving regulatory requirement

Operational Risk Management Framework

  • Operational risk defined
  • Main building blocks
    • Foundations
    • Data elements
    • Output

Practical Considerations & Approaches

  • Establishing the context
  • Risk identification

Risk Assessment & Measurement

  • Risk control self assessment (RCSA)
  • Key risk indicators (KRI) inventory
  • Best practices in design of KRIs, KCIs & KITs

Risk Treatment, Monitoring & Reporting

  • Risk treatment & mitigation
  • Limit management
  • Tolerance threshold setting
  • Risk reporting dashboard

ORM Implementation in Practice

  • Case discussion

Who Should Attend

  • Professionals involved in the design and implementation of operational risk management system in banks
  • Executives in support functions such as IT, compliance, audit, business analysis, regulatory reporting
  • Participants should have about 3 years of relevant experience in risk management related functions


Upon meeting the attendance requirement and passing the assessment, participants will receive a Certificate of Completion.

Learning Activities

Classroom training. The program is delivered through a combination of lectures, cases and discussions 

Fees and Funding

Full Fee: S$2,568 per pax (incl GST)

Nett Fee payable after SkillsFuture Singapore (SSG) Funding:

  • S$770.40 (incl GST) for Singapore Citizens and Singapore Permanent Residents
  • S$290.40 (incl GST) for Singapore Citizens aged 40 years and above
  • S290.40 (incl GST) for Singapore Citizens and Singapore Permanent Residents on Enhanced Training Support for SMEs (ETSS)
  • S$170.40 (incl GST) for Singaporeans on Workfare Training Support (WTS)

• All self-sponsored Singaporeans aged 25 and above can use their $500 SkillsFuture Credit to pay for the programme. Visit the SkillsFuture Credit website ( to select the programme.

• Mid-Career Enhanced Subsidy - Singaporeans aged 40 and above may enjoy subsidies up to 90% of the programme fee

• Workfare Training Support (WTS) - Singaporeans aged 35 and above (13 years and above for persons With disabilities) and earn not more than S$2,000 per month, may enjoy subsidies up to 95% of the programme fee.

• Enhanced Training Support for SMEs (ETSS) - SME-sponsored employees (Singaporean Citizens and PRs) may enjoy subsidies up to 90% of the programme fee. For more information, visit

• Eligible organisations (excluding government entities) may apply for the absentee payroll funding via SkillsConnect at for Singaporean/permanent resident participants attending the programme during working hours. The absentee payroll funding is computed at 80% of hourly basic salary capped at $4.50 per hour or $7.50 per hour for SME or 95% of hourly basic salary for WTS. For more information, visit


Intake Information


Program is held from 9am - 5pm

Speaker/Trainer Bio

Dr Khoo Guan Seng

Guan Seng has over 28 years’ of experience in the design and implementation of enterprise wide risk management models, systems and processes. He gained deep practical insights from a career spanning across financial institutions in the US, Canada, UK and Singapore, including Man Group, American Bourses Corporation, ATOS Origin, RHB Capital, Singapore Exchange, Standard Chartered Bank, Temasek Holdings and Alberta Investment Management Corporation.

Guan Seng holds a PhD in Physics (Material Science) from the National University of Singapore. Prior to joining the private sector in 2000, Guan Seng held academic positions with the Nanyang Technological University (NTU) where he co-developed the first post-graduate financial engineering programme and taught risk management for the NTU MBA programme. He speaks regularly at international banking conferences and published articles relating to enterprise risk management and sovereign investing.


Share this course