Design Leadership & Design Thinking Facilitation - a Train-the-Trainer Programme

Programme Code: CRS-N-0047994


Facilitation is key in running successful DT workshop sessions, which are meant to bring together people from diverse backgrounds to work on specific challenges. Creating a space and an environment where people feel confident and can be creative is the key responsibility of the facilitator.

Design Thinking is the latest competitive advantage for businesses across a wide range of industries: tech, education, retail and even aerospace. Design Thinking (DT) has received extensive coverage in major publications like Harvard Business Review and the New York Times. Many companies are incorporating design thinking into their operations to meet the changing needs of customers. Large corporations, like OCBC Bank and Deloitte, are building in-house design teams that can both design and teach others throughout the organisation to design. It was found that  for design thinking to function best inside an organisation, a new role of “Design Facilitator” is needed.

If you are already trained in DT and would like to develop yourself further to become an effective DT facilitator, join us for this train-the-trainer programme to deepen your understanding of the steps of DT and mindsets and build skills necessary to facilitate a DT workshop on your own within your organisation. 

Next Course Starts On21 Oct 2019 (Mon) See Full Schedule
Fee SGD4280.00* (as low as SGD484.00* after maximum funding) Learn more

4 days (3+1 format) with a 2-week break in between the 3rd and 4th session.



Learning Objectives

This programme aims to equip Design thinking / UX professionals with essential soft skills such as understanding business context, positioning design thinking, influencing people to drive positive change in their organisations. 

The course consists of hands-on practice of facilitation skills and lectures on change management theory, storytelling and design leadership. At the end of the programme, participants will be equipped with new lens to tackle the business challenge while advocating human-centricity; and develop the individual action plans to become a powerful change agent in their organisation.


Day 1

  • Sharpen your design thinking capability. 
  • Sharpen human-centered design methods in practice such as journey mapping, interviewing, prototyping and leading brainstorming sessions.


Day 2

  • Build facilitation skills. 
  • Assess DT facilitation skills and learn how to mobilise people in the organisation towards human-centricity.
  • Practice facilitating design research, synthesising insights and structured ideation.


Day 3

  • Drive change through DT in the organisation.
  • Learn how to influence people through storytelling and develop your story blueprint
  • Learn change management theory and how design can be used as a powerful vehicle to drive change.


Day 4

  • Project assessment/ individual coaching.

Who Should Attend

DT/ UX practitioners who have at least 3 years of experience in running design thinking practice within their organisations. Applicants must provide


(i) a cover letter that shows their motivation and expectations in joining the programme and years of experience in practicing design thinking; and

(ii) a letter by their respective line managers (sponsors) stating the current role of the applicant within their organisations.


As part of assessment requirements for this programme, participants will be required to facilitate 2 DT sessions within their current organisations during the 2-week break, i.e., between the 3rd and 4th day of training. Minimally, this will require at least 8 hours depending on the duration of the DT sessions. This includes the time taken to prepare for the sessions,  understand manage stakeholders, deliver the sessions and report back on the results which includes participants feedback on the sessions.  

Fees and Funding

SkillsFuture Series 

Course fee grant at 70% of course fees (excluding GST) for participants who are successfully enrolled by SMU into approved courses under the Programme. Participants must be Singapore Citizens or Singapore Permanent Residents.

SkillsFuture Mid-Career Enhanced Subsidy ("MCES")
Up to 90% of course fees for Singapore Citizens aged 40 years and above

Enhanced Training Support for SMEs ("ETSS")
Up to 90% of course fees for employees of SMEs who are Singapore Citizens or Permanent Residents

Workfare Training Support Scheme ("WTS")
Up to 95% of course fees for Singapore Citizens aged 35 years and above (13 years and above for persons with disabilities) earning a monthly income of not more than S$2,000.

SkillsFuture Credit
Singapore Citizens aged 25 and above, and self-funding may use their SkillsFuture Credit (up to S$500) to defray part of the course fee. Please click User Guide on how to submit your claim. SkillsFuture Credit claims may be submitted by logging in via

Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll via the SkillsConnect system. For more information, please visit SkillsConnect.


Full Fee: S$4,280 per participant (including GST).

Nett fees payable per participant after SSG Funding:

  • S$1,284 (including GST) for Singapore Citizens and Singapore Permanent Residents
  • S$484 (including GST) for Singapore Citizens aged 40 years and above 


Start Date(s)
Intake Information
intake 110-12 & 21 December 2018 (Completed)
INTAKE 221 - 23 October & 1 November 2019 (Open for Registration)

Speaker/Trainer Bio

Jin Kang Moller
Vice President, Group Customer Experience

An Affiliate Faculty member of the SMU Academy, Jin Moller is a design strategist and practitioner championing simplicity and beauty in financial services. She has spent over 15 years in the financial services and pharmaceutical industries, and her design methodologies have helped organisations create value for their businesses.

She is currently a VP in Group Customer Experience at OCBC Bank. She drives business success for the private banking, retail banking, wealth management and insurance businesses through fostering customer-centric design process and organisational culture. She is the driver behind the award-winning Millennials bank concept FRANK by OCBC since its inception. One of her recent work One Wealth app, a wealth management services designed to build confidence in making investment decisions, won her Gold Good Design Mark 2017.

Before joining OCBC Bank in 2010, Jin was with Credit Suisse Private Bank in Switzerland setting customer experience strategy in key markets and designed experiences across critical channels and key processes of private banking customers.

During the global financial crisis in 2008, she led a cross-divisional simplicity initiative and set a new standard of customer-centric product communications.

Jin is a top-rated keynote speaker in banking and customer experience conferences globally including TEDx. She is a publisher of Designful.Co, a design publication written for leaders in the financial services, and co- author of Beyond Startup, a best seller in entrepreneurship in South Korea. 


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