Design Thinking In Action Workshop

Programme Code: CRS-N-0045821


At the end of the workshop, participants should be able to

  • Learn to frame a design challenge for the workplace which could range from infrastructure to programme improvement
  • Learn how to make design thinking work for you and your team by getting hands-on practice with the scoping and discovery process which includes identification of team members and stakeholders, planning the interview questions and determination of user characteristics
  • Learn how to create readily implementable “hacks” for use when they return to your workplace

In this high-energy workshop, participants will get to frame a design challenge and acquire tools to develop diverse perspectives, build collaborative listening skills, hone storytelling abilities, and experience varied ways to process information that provide deeper user insights. After the workshop, participants can leverage these tools to better understand the needs of their stakeholders and to create impactful culture change in their organisations. This workshop is useful for educators, managers or anyone who is doing design thinking, or involved in design or innovation related areas of work.

Next Course Starts On11 Apr 2019 (Thu) See Full Schedule
Fee SGD856.00* (as low as SGD96.80* after maximum funding) Learn more

1 day


Who Should Attend

Team leaders and managers seeking to enhance innovation in their organisation and strengthen their ability to integrate creative practices into their business processes.


An assessment will be conducted at the end of the course.

Fees and Funding

SkillsFuture Series 

Course fee grant at 70% of course fees (excluding GST) for participants who are successfully enrolled by SMU into approved courses under the Programme. Participants must be Singapore Citizens or Singapore Permanent Residents.

SkillsFuture Mid-Career Enhanced Subsidy ("MCES")
Up to 90% of course fees for Singapore Citizens aged 40 years and above

Enhanced Training Support for SMEs ("ETSS")
Up to 90% of course fees for employees of SMEs who are Singapore Citizens or Permanent Residents

Workfare Training Support Scheme ("WTS")
Up to 95% of course fees for Singapore Citizens aged 35 years and above (13 years and above for persons with disabilities) earning a monthly income of not more than S$2,000.

SkillsFuture Credit
Singapore Citizens aged 25 and above, and self-funding may use their SkillsFuture Credit (up to S$500) to defray part of the course fee. Please click User Guide on how to submit your claim. SkillsFuture Credit claims may be submitted by logging in via

Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll via the SkillsConnect system. For more information, please visit SkillsConnect.


Full Fee: S$856 per pax (including GST)

SkillsFuture Singapore (SSG) Funding for Individuals:

  • S$256.80 (including GST) for Singapore Citizens and Singapore Permanent Residents
  • S$96.80 (including GST) for Singapore Citizens aged 40 years and above


Start Date(s)
Intake Information
intake 111 April 2019 (Open for Registration)

Speaker/Trainer Bio

Michael Netzley is an international executive development professional and start-up founder. He designs and delivers bespoke leadership programmes, and executive coaching, that enhances entrepreneurship, design thinking, communication, leadership, change, and the use of digital networks. Currently Michael serves as the Programme Director of SMU’s Graduate Certificate in Applied Innovation (GCAI) where he teaches applied entrepreneurship, Design Thinking - Opportunity Recognition, and Design Thinking - Ideation Management. Besides, he is also an Affiliated Faculty with IMD Business School and the Founder and CEO of Extend My Runway (EMR), a talent-development firm that supports employers and the aging workforce through applied neuroscience and artificial intelligence. Previously Michael spent 16 years at Singapore Management University where he most recently served as Academic Director of Executive Development. Michael has delivered successful executive programmes to more than 10,000 executives from: Merck KGaA, Credit Suisse, BNP Paribas, Unilever, IBM, Samsung, Singapore Airlines, UOB, SingHealth, SP Group, and Singapore’s MFA, CPF, MOE, and Civil Service College. During this time he received the 2011 Champions Award for innovative design and delivery from the Central and Eastern European Management Association and the 2015 Best Case Award in entrepreneurship from EFMD.


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