Continuous Improvement with Lean Six Sigma

As organizations compete, the ones that can execute with quality and speed to deliver superior customer experience supported by efficient processes typically have the competitive advantage.

*24 Jan 2019 Run 8 SEATS FILLING UP FAST !

Conversely, a culture that lacks the skills and willingness to change and improve can inhibit the delivery of innovation and competitive advantage.  Besides being competent in the functional skills and knowledge one is hired for, it is important for employees to have the skills and mindset to solve problems, innovate and be a catalyst for change in an organization. An employee with the skills and mindset to solve problems, innovate and facilitate change is one who can add value to the organisation beyond the expected functional skills and knowledge one is hired for.

About the Course

In this course, you will learn Lean Six Sigma frameworks and tools for doing just that, at a Green Belt level of scale, complexity, and challenge. Lean Six Sigma Green (LSS) Belts are typically professionals who seek to improve customer experience and processes while retaining their functional responsibilities. To assure success, improvement projects often relates to their functional areas and project scopes are defined at a manageable boundary. This is in contrast to a Lean Six Sigma Black Belt level that typically requires full-time multiple project responsibilities for improvements of a high level of scale, complexity, and challenge.

This is a professional certification course, where you will learn not only the frameworks, concepts, and tools in the form of lectures, classroom exercises, and discussions, but also in the form of assessment, project work, coaching and certification review.

This course aims to train participants in Lean Six Sigma frameworks, concepts, tools and methodologies at a Green Belt level and provide them a Lean Six Sigma Green Belt certification with evidence of a high standard of competency through assessments by written test, project works and certification review. For organisations and employers, a certified SMU Lean Six Sigma Green Belt participant is one who has undergone rigorous training and assessment to embark professionally in a career that would espouse continuous improvement using Lean Six Sigma at a Green Belt level.


By the end of this course, students will be able to: 

  • Appreciate the key principles, focuses, history and differences in Lean and Six Sigma.

  • Frame and define problems or opportunities, goals, and scope for improvement.

  • Understand the importance and key aspects of managing team and change for improvement.

  • Appreciate the tools in the Lean Six Sigma Green Belt toolbox; select and apply the tools according to the needs of a project in terms of measurement, analysis, innovation, implementation and sustaining the benefits.

  • Understand and manage the improvement project and process using the framework.

Who Should Attend

Managers, professionals, team leads and employees who are expected to lead improvement efforts in their work areas, or those who aspire to be in such roles, should attend this programme. You should be a Graduate with a good Bachelor’s degree or a Polytechnic Graduate with at least 1 year of working experience. You should also be someone who would be comfortable working in and leading project teams.  Organisation leaders who would like to learn what it would take to manage a LSS Green Belt project in their organization are also welcome.

Level of Proficiency



  • In-class participation

  • Test

  • Tollgate project reviews (based on 1 project)

  • Final certification review


This is a professional certification course.  Upon fulfillment of the certification criteria as follows, you will be awarded a SMU Lean Six Sigma Green Belt Certification:

  • 75% attendance of all training sessions

  • Successfully passed the test

  • Successfully delivered one improvement project using Lean Six Sigma methodologies with demonstrated understanding, application and improvement results.

A 'Lean Six Sigma Yellow Belt' certificate will be issued with passing of online test and 75% attendance of all classroom training.

Type of Course



Data Analytics, Finance, Entrepreneurship, Advanced Manufacturing

Instructional Methods and Learning Activities

Lectures, Discussions, Exercises


SkillsFuture Series
Course fee grant of 70% of course fees (excluding GST) for participants who are successfully enrolled by SMU into approved courses under the Programme. Participants must be Singapore Citizens or Singapore Permanent Residents.

SkillsFuture Mid-Career Enhanced Subsidy ("MCES")
Up to 90% of course fees for Singapore Citizens aged 40 years and above

Enhanced Training Support for SMEs ("ETSS")
Up to 90% of course fees; and 80% of basic hourly salary capped at $7.50/hr for local employees of SMEs

SkillsFuture Credit
Singapore Citizens aged 25 and above, and self-funding may use their SkillsFuture Credit (up to S$500) to defray part of the course fee. Please click User Guide on how to submit your claim. SkillsFuture Credit claims may be submitted by logging in via

SkillsFuture Course Code*: CRS-N-0045615

SkillsFuture Course Name*: Lean Six Sigma Green Belt Certification

* Important Note: Participants claiming SkillsFuture credits should locate the course in Training Exchange using the Course Code / Name 


Full fee for non-Singaporean Citizens and non-PRs: S$4,815 per pax (including GST)

SkillsFuture Singapore (SSG) Funding for Individuals:

  • S$1,444.50 (including GST) for Singapore Citizens below 40 years and Singapore Permanent Residents

  • S$544.50 (including GST) for Singapore Citizens aged 40 years and above

  • Self-sponsored Singapore Citizens aged 25 and above may use their SkillsFuture Credit (up to S$500) to further defray part of the course fees.


  • Good Bachelor's Degree

  • Diploma Holders with at least 3 years of working experience

Course Dates

Course Duration :

  • 3 classroom sessions (1 session each month) (total of 45 hours)

  • 2 weekday evenings (7pm - 10.15pm) and a full Saturday per classroom session (9am - 6pm)

Run 1: (Each run is conducted over 3 sessions) (FULLY SUBSCRIBED - 30 PAX)(REGISTRATION CLOSED)

Session 1: 17 - 19 March 2018

Session 2: 19 - 21 April 2018

Session 3: 17 - 19 May 2018

Run 2: (Each run is conducted over 3 sessions) (FULLY SUBSCRIBED - 30 PAX)(REGISTRATION CLOSED)

Session 1: 7 - 8 May 2018

Session 2: 31 May - 1 Jun 2018

Session 3: 28 - 29 Jun 2018

Run 3: (Each run is conducted over 3 sessions) (FULLY SUBSCRIBED - 30 PAX)(REGISTRATION CLOSED)

Session 1: 12 - 14 Jul 2018

Session 2: 2 - 4 Aug 2018

Session 3: 13 - 15 Sep 2018

Run 4: (Each run is conducted over 3 sessions) (FULLY SUBSCRIBED - 30 PAX)(REGISTRATION CLOSED)

Session 1: 19 - 21 Jul 2018

Session 2: 16 - 18 Aug 2018

Session 3: 20 - 22 Sep 2018

Run 5: (Each run is conducted over 3 sessions) (FULLY SUBSCRIBED - 30 PAX)(REGISTRATION CLOSED)

Session 1: 26 - 27 Sep 2018

Session 2: 30 - 31 Oct 2018

Session 3: 27 - 28 Nov 2018

Run 6: (Each run is conducted over 3 sessions) (OVER SUBSCRIBED - 40 PAX)(REGISTRATION CLOSED)

Session 1: 11 - 13 Oct 2018

Session 2: 8 - 10 Nov 2018

Session 3: 6 - 8 Dec 2018

Run 7: (Each run is conducted over 3 sessions) (FULLY SUBSCRIBED)(REGISTRATION CLOSED) 

Session 1: 11 - 13 Oct 2018

Session 2: 8 - 10 Nov 2018

Session 3: 6 - 8 Dec 2018

Run 8: (Each run is conducted over 3 sessions) (REGISTRATION OPEN) (SEATS FILLING UP FAST!)

Session 1:  24 - 26 Jan 2019

Session 2: 28 Feb - 2 Mar 2019

Session 3: 28 - 30 Mar 2019


Singapore Management University – Details will be made known to participants later


For enquiries and customer support,

Email :

Phone 1 : +65 6828 9688 (SMU Academy Course Advisor, Kenneth or Anne)

Phone 2 : +65 6828 0445 (SMU Academy Course Advisor, Ms Lim Sze Hui)


Programme Registration

Registrants are required to submit the following supporting documents via the registration system at the point of registration:

(I) Letter of Undertaking duly completed and signed, and

(ii) Copy of Certificate of Highest Qualifications; and

(iii) Updated copy of Curriculum Vitae


Waiting List

From time to time, seats in current or upcoming intakes may be opened up. Please email your (i) Full name, (ii) Job designation, (iii) Company name, (iv) contact number, (iv) Intake and class dates, as well as all the following documents to be registered on our waiting list.

(I) NRIC (front and back) for Singapore Citizen Citizens and Permanent Citizens); or copy of Passport /FIN  for foreigner; and

(iii) Copy of Certificate of Highest Qualifications; and

(iv) Updated Curriculum Vitae


* Note: All information is accurate at the time of publishing

About the Trainer

Francis Lim, Lean Six Sigma Master Black Belt

Francis Lim is an experienced certified Master Black Belt with more than 15 years of successful record of accomplishment in methodologies, management, training and certification; and project deployment in the area of continuous improvement and operational excellence, using Lean Six Sigma.  Francis’ Lean Six Sigma experience covers project work, large turnkey initiatives and organisational deployment across geographies, various functions and business environments.  Examples include Manufacturing and Quality (Becton Dickinson), Supply Chain (Linde Gas), Commercial Processes (Microsoft), Sales Operations (HP), Banking and Services (OCBC), and Administrative and Education Services (SMU). His experience in regional implementations include Asia Pacific (example, Becton Dickinson) and South East Asia (example, Linde Gas). Francis also has a successful track record of delivering training and certification for Lean Six Sigma related topics in these environments, where he uses case studies, applications and examples that participants from the respective environment can relate to.  Francis now heads his own consultancy.


Mr John Hamalian, Owner, Sustainable Organisational Excellence

John S.Hamalian has over 20 years of experience at General Motors and Dell, specialising in Lean Management, Business Improvement, Strategy and Organisational Development. With assignments in the USA, China, Korea, India and Singapore, he has held 2 Asia-Pacific Regional Director positions. John is an adjunct lecturer at various universities, a published writer on Lean, Strategy and global perspectives, and an active speaker at Business Excellence conferences, global corporations, public agencies and professional instituitions. John is the owner of Sustainable Organisational Excellence, providing consulting, facilitation and training to help clients across Asia improve their performance and increase value. He holds an MBA from Fordam University in New York and a Bachelor Degree in Engineering from Keetering University in Michigan. An avid explorer, John has visited a total of 45 countries, including the entire Far East of Asia, and speaks conversational Mandarin Chinese. He is an avid supporter of several NGOs, including serving as Chairman of Audit Committee.