*SMU Certificate in Commercial Banking for T&O (IBF Level 1)

Emergence of non-bank service providers is disrupting the business models of incumbent banks. Banks have responded by embarking on initiatives to digitize the banking infrastructure, distribution channels and services.

To be future ready, professionals in Technology & Operations (T&O) need to be multi-disciplinary and possess the ability to combine domain knowledge in products, processes and business development, with the functional skills in technology.


Benchmarked to industry best practices under the Institute of Banking and Finance (IBF) Standards framework, this 3-day certification program aims to provide participants with a strong foundational domain knowledge in commercial banking products and services, transaction workflow, IT architecture and relevant financial services (FS) IT applications.


Programme CodeSMU Certificate in Commercial Banking for T&O (IBF Level 1): P160616QTF

Programme Objectives

  • Learn the features & applications of core banking products

  • Gain an overview of relevant end-to-end transaction workflow

  • Know the IT architecture for commercial banks

  • Understand payment architecture & host-to-host connectivity

  • Identify relevant FS-IT applications for commercial banking

Who Should Attend

  • New hires, entry level professionals in financial services with less than 3 years of experience in T&O

  • Professionals who work for service providers that support IT projects and services


Introduction to Commercial Banking

  • Customer segments, products & services

  • Typical organization structure


Commercial Loans

  • Types & purpose of loans

  • Credit evaluation framework & process

  • Credit facilities & collateral


Cash Management

  • Payment & collection products

  • Liquidity management

  • Supply chain finance


Treasury Products 

  • Currencies & exchange rates

  • Quotations of FX rates

  • FX forward contracts


Trade Finance

  • Introduction to international trade

  • Methods of payment

  • Risk & mitigation


Clearing and Settlement

  • Check clearing flow

  • Clearing & settlement systems

  • Types of settlements

  • Netting and Continuous Link Settlement (CLS)

  • Nostro and Vostro accounts



  • Overview of SWIFT

  • Messaging service offerings

  • SWIFT message types

  • FIN message structure & standards


Commercial Banking Application Architecture

  • IT architecture for commercial banking

  • Payment schematic architecture

  • Host-to-host connectivity

  • Trade finance application architecture


MAS Technology Risk Management Guidelines

  • TRM framework

  • Implications for technology & operations

Assessment & Certification

Participants who complete and pass the assessment will receive the SMU Certificate in Commercial Banking for T&O (IBF Level 1). This programme is one of five accredited modules that stacks up to the SMU Professional Certificate in Technology and Operations (IBF Level 1) and the “IBF Qualified” certification by the Institute of Banking & Finance.

Type of Course



Finance, Financial IT and Risk Management

Fees & Funding

SGD $2,400 (excl. GST)


Net fee payable upfront for eligible self-sponsored applicants:

Singaporeans and PRs
S$720 (excl. GST)

Singaporeans aged 40 years and above
S$240 (excl. GST)

Terms & conditions apply

IBF-STS Funding
IBF-STS Funding of 70% is available to eligible institutions and qualified individuals subject to a cap of S$7,000 per participant per programme. Singapore Citizens aged 40 years old and above are eligible for 90% co-funding of direct training costs, subject to the existing grant caps. For terms and conditions, please click here: https://www.ibf.org.sg/programmes/Pages/IBF-STS.aspx


SkillsFuture Credit
Singapore Citizens aged 25 and above, and self-funding may use their SkillsFuture Credit (up to S$500) to defray part of the course fee. Please click User Guide on how to submit your claim. SkillsFuture Credit claims may be submitted by logging in via MySkillsFuture.sg.


Union Training Assistance Program (UTAP)
NTUC members are eligible for UTAP funding at 50% of the unfunded course fee capped at $250 every year. For application, terms and conditions, please click here.


The programme is designed for T&O professionals seeking to advance their careers and for new entrants aspiring to embark on T&O careers in the wholesale treasury markets.

Course Dates

4 - 6 Apr 2018
Wed - Fri 09:00 - 17:00

Contact Us

For enquiries, please contact Chiew Yee at 6828 0971, Jaclyn at 6828 0254 or email fti@smu.edu.sg

Programme Policies

Please click here for the programme policies, terms and conditions.

Trainer's Biography

Evelyn Chua is a corporate banking professional with over 21 years’ experience. A career Citibanker, she spent the past 14 years in transaction banking covering trade operations, relationship management, product sales for cash management and trade. In her last role, she held the position as Country Sales Head for Treasury & Trade Solutions, with a portfolio that included banks, financial institutions, public sector companies, MNCS and SMEs. During her tenure, she also facilitated sales and product training for front office staff, hi -potentials and management trainees. 


Amelia Ching is a financial IT veteran with over 25 years’ experience. Previously the Head of Risk and Control for Citibank’s Treasury and Trade Solutions Group, her role included IT service management, application production, IT outsourcing management, global internet application Operational Readiness Management and the setup of Global and Regional Application command centre. Amelia has been instrumental in the design and delivery of SMU Academy’s technology related programs, facilitating and delivering both public and custom trainings and consultancy for the academy.