Digital Banks – Strategies & Target Operating Models

Analytics & Tech
Finance & Investment

Next Intake: 13 Feb 2025 (Thu)

Intermediate
SkillsFuture
Short Courses

This module is conducted online.

Next course starts on

13 Feb 2025 (Thu) See Full Schedule

Fee

SGD2,180* (as low as SGD254 after maximum funding) Learn More

Duration

2 Full Days (Weekdays)

Level

Intermediate

Who Should Attend

Executives, financial IT professionals in banking and fintech who are responsible for business, technology & operations and project management

PREREQUISITES

Participants are required to have at least 1-2 years of experience in/ or exposure to financial IT and related operations.

Overview

The Monetary Authority of Singapore (MAS) has announced the issuance of up to five new digital bank licences. The opening up of the banking industry to non-bank players aims to encourage innovative business models that build on strong digital capabilities. This program looks at the digital innovations that are disrupting the financial services industry, examines case studies to understand ongoing transformations.

Participants will learn about the adoption of different strategies, organisation structure, technology and operating models for setting up and launching different types of digital banks. For participants who are keen to join the digital banking economy, this program will provide a practical framework to understand the structure and target operating model of digital banks.

Learning Objectives

Gain an overview of the disruption and innovation in financial services
Analyse the different strategies adopted by digital banks
Acquire a practical framework for launching digital banks
Understand the key components of a digital bank
Develop a target operating model

Topic/Structure

Disruption & Innovation in Financial Services

Key trends and value drivers
Marketplace solutions
Technology drivers

Digital Transformation

Business models
Technology
Culture

Digital Banks

Types
Strategies
Customer segments

Key Components of Digital Banks

Human centered design
Identity management, eKYC, eocument, etc.
Digital products and services

Customer Engagement

Customer acquisition and engagement
Customer loyalty and rewards
E-commerce, domestic and cross-border payments

Target Operating Model

Organisation structure
Technology and operations plan
Compliance, risk and fraud management

Key Success Factors

Launch strategy
Future growth strategy

Case Studies

Challenger Banks
Digital Bank & Physical Bank co-existence
Niche players

Assessment

As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course. The mode of assessment, which is up to the trainer’s discretion, may be an online quiz, a presentation or based on classroom exercises.

Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion issued by Singapore Management University.

Calculate Programme Fee

Fee Table

COMPANY-SPONSORED

PARTICIPANT PROFILE

SELF-SPONSORED

SME

NON-SME

Singapore Citizen < 40 years old

Permanent Resident

LTVP+

$654

(After SSG Funding 70%)

$254

(After SSG Funding 70%
+ ETSS Funding 20%)

$654

(After SSG Funding 70%)

Singapore Citizen ≥ 40 years old

$254

(After SSG Funding 70%
+ MCES Funding 20%)

$254

(After SSG Funding 70%
+ ETSS Funding 20%)

$254

(After SSG Funding 70%
+ MCES Funding 20%)

International Participant

$2,180

(No Funding)

$2,180

(No Funding)

$2,180

(No Funding)

All prices include 9% GST

Please note that the programme fees are subject to change without prior notice.

Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.

Self Sponsored

SkillsFuture Credit: Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.

This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.

Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).
Workfare Skills Support Scheme: From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.

Company Sponsored

Enhanced Training Support for SMEs (ETSS)

Organisation must be registered or incorporated in Singapore
Employment size of not more than 200 or with annual sales turnover of not more than $100 million
Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
Trainees must be Singapore Citizens or Singapore Permanent Residents
Trainees must not be a full-time national serviceman
Trainees are eligible for ETSS funding only if their company's SME status is approved prior to the course commencement date. To verify your SME's status, please click here.

Please click here for more information on ETSS.

Absentee Payroll