Policies

SMU ACADEMY POLICIES AND GUIDELINES ON COURSE MANAGEMENT AND RELATED ISSUES 
(WITH EFFECT FROM 30 SEPTEMBER 2024)

Account Registration

In line with Singapore’s Smart Nation agenda, locally-based participants are encouraged to register for an account using Singpass and retrieve your data from MyInfo to control the sharing of your data securely and seamlessly.

Foreign participants residing in Singapore are encouraged to apply for a Singpass account to facilitate seamless digital transaction and for the ease of attendance-taking.

For registrations without a Singpass Account, please ensure that you use your full name as indicated in your passport or official ID documentation. Please note that you will not be able to edit your profile details after your account has been created.
 

Course Registration/ Funding

Course registration will close 5 calendar days before the programme commencement date or when the class is fully subscribed, whichever comes first.  

For participants eligible for training grant and subsidy, you are required to link your Singpass Account and retrieve your personal data via MyInfo to validate your eligibility for the applicable funding and have it automatically applied to your course application.  

Participants will need to meet the following requirements to be eligible for funding:

1. Pass all associated course assessments
2. Applicant must be a Singapore citizen, PR or LTVP+ holder

Digital Certificate/ Attendance

Participants will need to meet the following requirements to receive their digital certificate:

• Attain a minimum of 75% attendance* 
• Pass all associated course assessments
• Fulfil the payment of the course in full**

*Please be informed that participants who are not able to meet the minimum attendance requirement of 75% will not be eligible for assessments.

**In the case of partial or full payment using SkillsFuture credits (SFC) or PSEA, payment in full is fulfilled upon the successful receipt of the disbursement. SFC disbursement may take up to a month while PSEA disbursement may take up to 6 weeks from the application submission date, provided the application is approved.

Participants will be notified via email on the issuance of their digital certificate, accessible via the SMU Academy Student Portal/ Skills Passport. The digital certificates are powered by blockchain technology and can be verified using OpenCerts.

• Self-sponsored: Certificates will be issued starting from the 14th working day after course completion.
• Company-sponsored: Certificates will be issued within 14 working days upon receipt of payment. 

Digital certificates will be issued according to your registered name as indicated in your SMU Academy Student Portal account. For participants with Singpass, the information will be retrieved from MyInfo, which contains Government-originated data that is not editable in order to preserve data integrity for verification. There will not be any amendments made to the participant’s name.

Course Cancellation/ Postponement

SMU Academy reserves the right to cancel or postpone any course due to unforeseen circumstances. In the event that a programme is cancelled or postponed, participants will be notified via email.

• If a course is cancelled, the participant's enrolment will be cancelled, and the nett course fee received will be refunded by SMU Academy. 
• If a course is postponed, the participant’s enrolment will be transferred to the next intake date. Participants unable to attend the new intake date must notify SMU Academy, their enrolment will be withdrawn, and the nett course fee received will be refunded by SMU Academy.

Substitution, Transfer and Cancellation Policies

• Course Withdrawal and Transfer Policies
  An administrative fee of S$109.00 (inclusive of GST) will be charged for each request to withdraw from or transfer to a course. This administrative fee cannot be paid using SkillsFuture credits.

  Upon payment of this fee, SMU Academy will process the withdrawal or transfer, and refund the nett course fee received.

  Participants may submit their withdrawal and transfer requests using this form here. All requests must be submitted by the course end date, otherwise nett course fee will be charged and non-refundable.

  Waivers of administrative charges are subjected to approval under the following conditions:

  • Medical grounds
  • Compassionate grounds
  • NS Reservist
     

  Relevant documents (e.g. medical certificate, SAF100) must be submitted via email to support any waiver request.
   

• Substitution Policy for Corporate Classes
  Requests for substitution for corporate classes must be made at least four calendar days before course commencement. The request must be submitted via email to the relevant programme coordinator and are subjected to approval by SMU Academy.

Assessment and Re-assessment

To safeguard the integrity of the assessments and ensure that the assessment or re-assessment process is fair for all participants, the following policies will be enforced:

• Participants are required to maintain at least 75% attendance to be eligible for assessments.
• SMU Academy reserves the right to schedule the assessment for each module/ programme. Classes that meet at the same time during a particular period will have a common assessment time. Requests for changes to the assessment date or time will not be entertained, except on compassionate or medical grounds. Relevant proof or documents will need to be submitted to support such requests. 
• Some assessments are graded by the respective instructors and may be reviewed by a programme committee before the results are released to the participants individually. The decision made by the programme committee is final and no request for re-marking or re-grading will be granted. 
• Class exercises, assignments, summative and final assessment scripts will not be shared nor returned to participants. 
• If a participant misses out or decides not to sit for the assessment, he/ she will be deemed to have failed the course and will not be issued the full certificate. If the course has a prerequisite, the participant will not be able to proceed with the subsequent modules.
• In the event that a participant fails an assessment, only 1 retake is allowed. Retakes are chargeable at S$109.00 (inclusive of GST) per assessment. This administrative fee cannot be paid using SkillsFuture credits.
• Retakes are to be completed within 7 calendar days from the course end date. Should the participant fail the retake, the participant will be deemed to have failed the course. 
• In the event a participant has failed the course, there will be no refunds.

SMU Academy reserves the right at any time to amend, modify or add new terms to our course policies, without giving prior notice. Such modifications or amendments will be effective immediately upon inclusion/publication on the Website.