E-commerce Ecosystem Collaborative Problem Solving
- e-Commerce
- Innovation & Business Improvement
This programme is conducted in-person at Synagie Venture Lab.
2 Days
Weekdays (9am - 6pm)
Synagie Venture Lab
Who Should Attend
- Career Transition or fresh graduates who are exploring a career in Digital Commerce Industry
- SME Owners
- eCommerce Sellers and Operators
- Digital Commerce Marketing, Sales, Ad Tech Professionals, and Brand Managers
- Digital Commerce Strategy & Planning Professionals and Managers
Overview
With practical tools and frameworks, participants will learn to navigate the complexities of group problem-solving allowing them to achieve greater success in their personal and professional lives.
Learning Objectives
- Understand the principles of collaborative problem solving and how these principles, when applied effectively, can benefit them with their respective teams
- Analyse and evaluate information in the e-commerce environment to make informed decisions
- Handle and resolving conflicts with stakeholders/ partners in a constructive manner
- Generate new and innovative ideas in collaborating in an e-commerce setting
- Be able to adapt to changing circumstances in projects in an e-commerce environment
- Apply emotional intelligence skills to better manage emotions with handling difficult situations during projects
- Learn to communicate with stakeholders more effectively through active listening
- Learn to identify root causes of problems faced at workplace by using Root Cause Analysis
- Understand diversity in an e-commerce environment and explore ways to be inclusive
Topic/Structure
- Understand the principles of collaborative problem solving
- Analyse and evaluate information in the e-commerce environment to make informed decisions
- Handle and resolving conflicts with stakeholders/ partners in a constructive manner
- Generate new and innovative ideas in collaborating in an e-commerce setting
- Apply emotional intelligence skills to better manage emotions with handling difficult situations
Assessment
- Written Assessment
CERTIFICATION
As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course.
Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$654 (After SSG Funding 70%) |
$254 (After SSG Funding 70% |
$654 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
|
International Participant |
$2,180 (No Funding) |
$2,180 (No Funding) |
$2,180 (No Funding) |
All prices include 9% GST
Please note that the programme fees are subject to change without prior notice.
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Employer Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees are eligible for ETSS funding only if their company's SME status is approved prior to the course commencement date. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Employers who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
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