Human Capital Leadership: Leading a Digital-Ready Workforce for Customer Centricity
- Human Resource
- Leadership & Management
This programme is conducted on-campus.
2 days
Weekdays (9 am - 6 pm)
Singapore Management University
Who Should Attend
- Managers and Team Leaders: Responsible for driving service improvement strategies and enhancing leadership and customer-centric innovation skills.
Overview
This dynamic workshop offers actionable strategies to guide a digital-ready workforce towards unparalleled customer-centricity, integrating the latest practices in leadership and customer management.
This module is available on a standalone basis.
Learning Objectives
At the end of the 2-day workshop, participants will be able to:
- Understand Customer Service Trends: Grasp how evolving trends impact individuals and organisations
- Unlock Leadership Potential: Develop strategies to motivate a digital-ready workforce and foster continuous value creation
- Identify Capability Gaps: Recognise discrepancies between current workforce skills and needed competencies
- Leverage Data and Analytics: Use insights to enhance customer-centric initiatives
- Implement Best Practices: Adopt strategies to sustain a customer-centric culture
Topic/Structure
- Why Leadership Matters: Explore the critical role of leadership in driving success and customer-centricity
- Transforming Work, Workplace & Workforce: Adapt to the evolving digital landscape for competitive advantage
- Motivating Digital-Ready Workforce: Learn strategies to engage and inspire your team in a tech-driven environment
- Transformational Leadership: Inspire your team to exceed expectations and embrace change
- Creating Coachable Moment and Psychological Safety: Foster growth and development within your team
- Unleashing Innovation Potential of Your Workforce: Nurture creativity and continuous improvement
- Use Data for Development: Make informed decisions to drive growth
- Role of a Leader: Develop a personal plan to effectively guide a digital-ready team
Assessment
As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course. The mode of assessment, which is up to the trainer’s discretion, may be an online quiz, a group/ individual presentation or based on classroom exercises.
Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion issued by Singapore Management University.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$654 (After SSG Funding 70%) |
$254 (After SSG Funding 70% |
$654 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
|
International Participant |
$2,180 (No Funding) |
$2,180 (No Funding) |
$2,180 (No Funding) |
All prices include 9% GST
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees will be able to enjoy ETSS funding only if the company's SME's status has been approved. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
Intake Information
Next Intake: 25 & 26 Feb 2025 [Open for Registration]
Testimonials
