Employee Engagement & Change Management: Building an Agile Customer Centric Culture
- Human Resource
- Innovation & Business Improvement
This programme is conducted on-campus.
2 days
Weekdays (9am - 6pm)
Singapore Management University
Who Should Attend
- Supervisors or Managers with people management responsibilities
- Managers who are involved in the field of designing organisational culture, implementing change, and possibly leadership positions
- Middle to senior level executives who wish to enhance their leadership and people management skills
- Entrepreneurs and aspiring entrepreneurs
Overview
The strength and resilience of an organisation lie in the collective engagement of its people in the current world of change.
Change is always at the forefront of management thinking because it is seen as an integral part of how companies survive and grow in competitive markets. The world today is not as it was a decade ago, a year ago, a week ago. And it will not be the same tomorrow. Businesses must be agile to succeed in this changing world. And an agile business requires an agile workforce. Driving value from talent pools that are increasingly independent, mobile, and digitised will require more agile, data-driven, and people-centric approaches to workforce planning, talent management, and organisational culture.
Learn how to empower our right talent to succeed in the new world of work and create a future workforce that can adapt itself to the evolving world.
This module is available on a standalone basis.
Learning Objectives
- Determine the most effective way to help employees cope and respond well to change as an individual and motivate others to move with change
- Humanising employees’ innovation readiness to match the needs of customers and to plan the future of work as well as service culture for own organisation
- Foster a culture that places the customer at the heart of the decision-making process
- Recognise and appreciate the organisational change process, and especially in own organisational context
- Formulate strategies based on tools and best practices shared, to guide team members through organisational change
Topic/Structure
- Overview of change management
- 3-Phase approach to managing change
- Create the Climate for Agile Customer Centric Culture
- Engage & Energise the Organisation & Others
- Implement & Sustain the Change
- Putting All Together into Action
Assessment
As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course. The mode of assessment, which is up to the trainer’s discretion, may be an online quiz, a group/ individual presentation or based on classroom exercises.
Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion issued by Singapore Management University.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$654 (After SSG Funding 70%) |
$254 (After SSG Funding 70% |
$654 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
|
International Participant |
$2,180 (No Funding) |
$2,180 (No Funding) |
$2,180 (No Funding) |
All prices include 9% GST
Please note that the programme fees are subject to change without prior notice.
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees are eligible for ETSS funding only if their company's SME status is approved prior to the course commencement date. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
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