Personal Leadership and Business Success Series: Personal Effectiveness

Programme Code: CRS-N-0045893 (Funding Validity Period: 22 Mar 2018 - 30 Sep 2020) | This module is part of Personal Leadership and Business Success Series


This module aims to help participants make better decisions through understanding their personal decision making styles and to be mindful of the potential biases and errors in decision making

Making decisions is an everyday activity for business leaders. Some decisions are quick, automatic or emotionally driven, while other decisions are more deliberate and effortful. Regardless of the types of decisions we make, the process is usually influenced by our past knowledge and experiences and the outcomes inevitability entail certain implications or trade-offs. The module will also enable participants to reframe issues or ideas to better engage with and manage the various stakeholders’ expectations.

Next Course Starts On14 Oct 2019 (Mon) See Full Schedule
Fee SGD2011.60* (as low as SGD133.48* after maximum funding) Learn more

2 days


Singapore Management University

Learning Objectives
  • Ability to analyze information and systematically use evidence based management in decision making.
  • Ability to manage and influence stakeholders’ expectations more effectively.

Work towards a bigger goal

This module is part of:

Personal Leadership and Business Success Series

Learn more


Day 1

day 1

Day 2

day 2

Who Should Attend

Business leaders who are responsible for driving business growth in their organisations.


Participants have to meet a minimum attendance rate of 75% and are required to complete the formal assessment. Only upon passing of the individual written assessment and successful completion of each module, will participants be issued a Certificate of Completion.

Learning Activities

Leveraging on SMU’s distinctive pedagogy for interactive, discussion driven and thought provoking seminar-style teaching, we aim to provide our participants with the ability to translate the learning and insights into practice at the workplace. A variety of teaching methods such as experiential learning, role plays, case discussions, presentations, exercises and oral questioning will be employed by the programme’s faculty in the training sessions. There will also be an individual written assessment at the end of every module which serve to assess a participant’s understanding of the subject matter.

Fees and Funding

FULL FEE S$2,011.60* per person

For Singapore Citizens / Permanent Residents

Fee payable to SMU after 70% SSG FundingS$603.48* per person


Fee payable to SMU after 70% SSG Funding & 20% SkillsFuture Mid-Career Enhanced SubsidyS$227.48* per person
For Singapore Citizens aged 35 years & above (13 years & above for Persons with Disabilities) earning a monthly income of not more than SGD2,000Fee payable to SMU after 70% SSG Funding & 25% Workfare Training Support SchemeS$133.48* per person
For SMEs* sponsoring their employees who are Singapore Citizens / Permanent ResidentsFee payable to SMU after 70% SSG Funding & 20% Enhanced Training Support for SMEs (Please refer to below for ETSS criteria)S$227.48* per person

 *incl. 7% GST

Fees include:
  • tuition
  • course materials
  • instructor's fee
  • 2 tea break refreshments per day (excl. lunch) during the module
  • 1 assessment per person for each module

Re-assessment fee at SGD481.50 (incl. 7% GST) per attempt, up to a maximum of 2 re-assessments per person for each module. Please note that re-assessment fee is not supported by the SSG Funding.

The first re-assessment has to be taken within 2 weeks after the notification of result. The first re-assessment will be held on a weekday specified by SMU Academy and conducted from 6.30pm to 8.30pm.

SkillsFuture Credit

Singapore Citizens aged 25 and above, and self-funding may use their SkillsFuture Credit (up to SGD500) to defray part of the course fee.  With effect from 19 May 2017, SkillsFuture Credit claim will only be paid directly to the training provider from SkillsFuture Singapore.  Claim should be submitted via the Training Exchange (click here) and SMU Academy has to be informed on the Claim ID no. and claim amount in order for the correct payable course fee amount to be reflected on the invoice.  Please click here for the SkillsFuture Credit Booklet / User Guide on how to claim for SkillsFuture Credit. 

IMPORTANT For each module, please search for respective course codes for your SkillsFuture Credit claim submission:

Module 1   Personal Effectiveness     CRS-N-0045893
Module 2   Management Efficacy      CRS-N-0045895
Module 3   Business Excellence         CRS-N-0045894

Absentee Payroll

Companies who sponsor their employees for the programme are eligible to apply for absentee payroll via the SkillsConnect system.  For more information, please visit SkillsConnect.

Enhanced Training Support for SMEs

SMEs must meet all of the following criteria:

  • Organisation must be registered or incorporated in Singapore
  • At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents
  • Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than SGD100 million
  • Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
  • Trainees must be Singapore Citizens or Singapore Permanent Residents
Union Training Assistance Programme (UTAP)

All NTUC union members and self-funding are eligible for UTAP funding (up to SGD250 per annum).  Please click here for more information on UTAP and application. 


Start Date(s)
Intake Information
Intake 124 – 25 Jan 2019 (9.00am - 6.00pm)3 Seats Left
INTAKE 214 – 15 Oct 2019 (9.00am - 6.00pm)Open for Registration

Speaker/Trainer Bio

Associate Professor of OB & HR, Lee Kong Chian School of Business, SMU

Dr Tan Hwee Hoon earned her PhD in Management from the Krannert School, Purdue University in December 1996. She taught at the School of Business at the National University of Singapore from June 1990 to November 2005 and was the Head of the Department at NUS between 2004 to 2005. Hwee Hoon has been with the Lee Kong Chian School of Business of the Singapore Management University since December 2005. Dr Tan’s research interests are in the areas of interpersonal trust, cross cultural awareness and emotional management at the workplace. She has published in many international journals, including the Academy of Management Journal, Strategic Management Journal, Journal of Applied Psychology, Human Relations and many others. She was also the Asia-Pacific Editor of the Journal of World Business from 2000-2004. Dr Tan is also actively involved in Executive and Professional Teaching, both in English and Chinese and has trained for major organisations in Singapore and China such as the Monetary Authority of Singapore, SingTel, SIA, Kerry Oils and Alcatel Asia Pacific.  She also consults for organisations such as the Singapore Tourism Board, IE Singapore and the Asia-Pacific Economic Cooperation.

Additional Details

SkillsFuture Skills Framework

This module is approved under the SkillsFuture Generic Skills and competencies (GSC):

  • Communication (Intermediate)
  • Decision Making (Intermediate)
  • Interpersonal Skills (Advanced)


Programme Registration

Registrants are required to submit the following supporting documents via the registration system at the point of registration:

  1. Highest qualification certificate (scanned copy); and
  2. Updated Curriculum Vitae;
  3. Any other supporting documents e.g. company's recommendation letter, organisational chart


Certified Professional Business Manager (CPBM)

The Personal Leadership and Business Success programme is part of the Professionals Management Toolkit (PMT) Series. Participants who successfully complete 6 programmes offered by SMUA-HCML within 5 years will receive the Certified Professional Business Manager (CPBM). For example:

Please click here for CPBM details and list of programmes. 




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