Stakeholder and IT Outsourcing Contract Management
- Innovation & Business Improvement
This module is conducted in-person.
3 days
Weekdays (9am - 5pm)
Singapore Management University
Who Should Attend
Professionals keen to embark or transition into a cyber security or cloud computing roles within the financial services industry
Overview
Participants will understand the importance of stakeholder management, strategic planning, stakeholder communication strategy and the salient points in managing stakeholders’ expectations. They will also learn how to do due diligence and comply with the regulatory requirements of outsourcing as cloud-based services are adding to the family of financial services offered by the Financial Industry.
Dates: [To be determined]
Learning Objectives
- Understand the importance of stakeholder management strategic planning and the key components for consideration in the planning.
- Learn about the stakeholder communication strategy
- Learn the salient points in managing stakeholders’ expectations and in containing escalation and conflicts
- Learn the range of added controls and due diligence applicable in outsourcing
- Be aware of the regulatory and compliance requirements of outsourcing and are able to identify the key clauses and service requirements and controls to incorporate in the outsource/vendor contracts.
Topic/Structure
- Stakeholders Management Plan
- Stakeholders Management Strategy
- Execution and Monitoring of Stakeholders Management Process
- Managing how you communicate with the stakeholders
- Outsource Management
- Vendor management
- Contract management
- Due Care and Due Diligence
- MAS outsourcing guidelines(based on 2019-Feb consultation paper) - Review and Analyse
- Sample cloud contract
- Sample outsourcing contract
- Sample cloud & outsource service provider SLAs
- Sample service performance reviews
Assessment
As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course. The mode of assessment, which is up to the trainer’s discretion, may be an online quiz, a presentation or based on classroom exercises.
Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion issued by Singapore Management University.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$981 (After SSG Funding 70%) |
$381 (After SSG Funding 70% |
$981 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$381 (After SSG Funding 70% |
$381 (After SSG Funding 70% |
$381 (After SSG Funding 70% |
|
International Participant |
$3,270 (No Funding) |
$3,270 (No Funding) |
$3,270 (No Funding) |
All prices include 9% GST
Please note that the programme fees are subject to change without prior notice.
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees are eligible for ETSS funding only if their company's SME status is approved prior to the course commencement date. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
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Trainers
Additional Details
NOTE: Laptop Requirements
- Participants are required to bring along their own personal laptop (with administrator rights enabled). Any browser would work such as Chrome, Safari, Firefox.
- For online assessments specifically, note that only the following browser versions are supported:
- IE version: 10 and above
- Firefox version: 11 and above
- Safari version: 4 and above
Note that Chrome >20 (32.0.1700.6) is NOT supported.
Kindly ensure your laptops are equipped with the above specifications as no laptops will be provided.
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