Advanced Certificate in Healthcare Management and Leadership Module 2: Healthcare People and Culture
- Healthcare
3 days per module
Who Should Attend
Managers and executives involved in or keen on career transitions into healthcare management, administration and operations.
Pre-requisites
Participants should have:
- Minimally a diploma/ degree
*Applications will be reviewed by our Programme Admissions Committee. The decision made by the committee is final and no request to review the decision or reveal the considerations leading to the decision would be entertained.
Overview
Module 2 focuses on the software of the hospital system, the people and culture. Specifically, this module aims to provide participants with an appreciation of the soft side of the healthcare industry – the work norms, environment and culture, which may differ from organizations with distinct command and control structure/processes.
Learning Objectives
At the end of the 3-day module, participants will be able to:
• Better assimilate into the healthcare culture and environment through better understanding of its hierarchy, structure and people (such as the unspoken rules, finding out what’s acceptable through observations etc.)
• Build trust with internal and external stakeholders
• Acquire personal effectiveness and credibility by understanding the importance of working with the system, instead of working “on” the system
• Lead ground change management initiatives in healthcare settings
Topic/Structure
| Day 1 | Day 2 | Day 3 |
| Assimilating to Healthcare Culture and Hierarchy | Building Trust with Healthcare Stakeholders | Managing Change in a Digital Era |
| The healthcare culture – dominant cultures and subcultures • Discussion of the dominant cultures of restructured and private hospitals • Understanding of the differences in sub-cultures in the different medical specializations and that of clinicians and administrators • Appreciation of a tool of organizational culture analysis – the competing values framework Understanding the motivation of the different stakeholders particularly with respect of the power dynamics • Incentives versus Doing good – Reward structure of various stakeholders, • Moving up the hierarchy – glass ceiling? • Exercise – Persuasion | Internal and External Stakeholders in Healthcare • Understanding internal and external stakeholders and their interdependencies, • Mapping and building networks among key stakeholders and the inter-related influences • Building trust using key factors of trustworthiness of Ability, Benevolence and Integrity • Building networks with significant key stakeholders • Case Study: Vignettes from the Singapore healthcare industry Building trust outside-in • Building trust from the outside • Establishing credibility and reputation in healthcare organizations • Case Study: Case: SMU 2015 – The population health program at Singapore’s Alexandra Health System: Live healthy, Stay active, transform healthcare | Leading change – the contextual nature of change • Understanding change dynamics via context, change agent and change targets • Changing mindsets during the digital era – the role of the growth mindset, and the need for evidence based management via experimentation and data • Case Study: NBS – ABCC 2008 – Changi General Hospital: Balancing work-life in a healthcare organization Assessment (2 hours) |
CAPSTONE PROJECT
Healthcare is a complex sector and theoretical learning must be supplemented with rigorous and deep analysis into a healthcare issue. Participants will be assigned a project/ topic to work on in groups. They will be supervised by the Programme Director and an industry practitioner mentor for this project. In addition to training hours, participants have to devote between 12 to 15 days to undertake this capstone project. This project will commence in Module 1 and end in Module 4.
The project deliverable will be a final report of between 7,000 to 8,000 words (not including references) and a presentation to the programme director and invited guest experts on the last day of Module 4. The report will constitute 40% of the final grade and the presentation 15%.
Assessment
Participants have to meet a minimum attendance rate of 75% and have to complete all assessment(s) required by the course. Only upon meeting the minimum attendance and passing the assessment will participants be issued a Certificate of Completion.
Participants who fail the assessment will be given a chance for re-assessment at a fee of SGD100.00 (excluding prevailing GST). Each participant is allowed 1 re-assessment. The re-assessment has to be taken within 7 calendar days from the end of the course date. It will be held on a weekday specified by SMU Academy and conducted during office hours. Please note that re-assessment fees are not supported by SSG Funding.
Participants who meet the minimum attendance rate but do not achieve a pass for the assessment will be issued a Certificate of Participation.
Participants are required to bring their laptop to access the course materials, class exercises and individual assessment(s).
In order to be awarded with the Advanced Certificate in Healthcare Management & Leadership, participants are required to complete all 4 modules within 6 months.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$981 (After SSG Funding 70%) |
$381 (After SSG Funding 70% |
$981 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$381 (After SSG Funding 70% |
$381 (After SSG Funding 70% |
$381 (After SSG Funding 70% |
|
International Participant |
$3,270 (No Funding) |
$3,270 (No Funding) |
$3,270 (No Funding) |
All prices include 9% GST
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
- SkillsFuture Credit
-
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual). - Workfare Skills Support Scheme
-
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees will be able to enjoy ETSS funding only if the company's SME's status has been approved. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
Intake Information
| Intake 8 | 15-17 Sep 2025 (9.00am – 6.00pm) | Open for Registration |
|---|
Participants are required to complete all 4 modules (Module 1 - 4) for this programme.
Testimonials
Additional Details
Programme Registration
Registrants are required to submit the following supporting documents via the registration system at the point of registration:
- Highest qualification certificate (scanned copy); and
- Updated Curriculum Vitae detailing working experience
Certified Professional Business Manager (CPBM)
This programme is part of Certified Professional Business Manager. Participants who successfully complete 6 courses/modules with a minimum of 15 training days, from a list of qualifying programmes (terms and conditions apply) within 5 years will receive the Certified Professional Business Manager (CPBM). For example:
Please click here for CPBM details and list of qualifying programmes.
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