Advanced Certificate in Healthcare Management and Leadership Module 3: Key Healthcare Operational Competencies
- Healthcare
3 days per module
Who Should Attend
Managers and executives involved in or keen on career transitions into healthcare management, administration and operations.
Pre-requisites
Participants should have:
- Minimally a diploma/ degree
*Applications will be reviewed by our Programme Admissions Committee. The decision made by the committee is final and no request to review the decision or reveal the considerations leading to the decision would be entertained.
Overview
The Key Healthcare Operational Competencies Module aims to equip participants with the key administration/ operational skills that would be helpful to them in most healthcare settings.
Learning Objectives
At the end of the 3-day module, participants will be able to:
• Plan and manage a general procurement process, including a better understanding of procurement terminology, documentation, process and procurement strategies in healthcare
• Acquire financial knowledge to interpret key financial healthcare statements and to identify the important financial levers that one can use to drive desired business results
• Contribute to healthcare innovation in areas such as patient and caregiver journeys through Design Thinking
Topic/Structure
| Day 1 | Day 2 | Day 3 |
| Innovation in Healthcare through Design Thinking | Effective Procurement Strategies | Healthcare Finance |
| There are many opportunities to improve the patient experience. What we need is a fresh approach. In this one day session you will learn that different approach—a human-centered approach to innovation called design thinking—and how it is being used to create value in health care. The session will be highly interactive and will “sprint” you through the five steps of design thinking. By the end of this session participants will: • Know what design thinking is, how its humanistic approach offers a genuine opportunity to discover innovation opportunities, and how other healthcare organizations around the globe are leveraging the approach. • Apply the design thinking model so that you learn the critical elements in each step and how to iterate and further revise good ideas • Learn quality-control insights and tips that help you deliver a better idea more quickly | In this one-day session, participants will be introduced to the supply chain of a typical hospital and the national healthcare supply chain ecosystem. This workshop will also provide an overview of procurement and its governance in Singapore's public healthcare, and a better understanding of its procurement principles, strategies, processes and key enablers. Procurement fraud and good practices will be discussed. Participants will also be able to experience emergency procurement and mitigating supply chain disruption using COVID-19 pandemic crisis management as a backdrop. The key topics include: • Introduction to Healthcare Supply Chain Management • Principles and Strategies of Procurement • Procurement Cycle and Sourcing Tools • Procurement Fraud and Good Procurement Practices • Supply Chain Management during Crisis | Sound financial knowledge is essential. Like any business, cash flow, in particular, is the lifeline of hospitals or any healthcare system. This intensive 1-day workshop aims to provide participants with the skills to: • Differentiate the financial statements of different categories of healthcare providers • Read and interpret key financial statements • Assess the financial health and performance of healthcare providers. • Recognise ‘red flags’ and risks • Identify key events that have the most impact on the healthcare provider’s company’s cash flow Programme outline • Overview of the key finance function roles – stewardship, organisation strategy and monitoring, financial management. • The link between finance and the organisation’s strategy. • Financial accounting methodology overview for different categories of healthcare providers – privately owned healthcare, public healthcare, voluntary not-for-profit healthcare. • Objectives of financial statements. • Principles and rules that guide the preparation of financial statements. • Framework and components of the various financial statements – Balance sheet, Income statement, Cash flow statement. o Similarities and differences between the different categories of healthcare providers. • Linkages between the various financial statements. • Read and interpret financial statements. Analyse financial statements of privately owned healthcare providers, public healthcare providers, voluntary not-for-profit healthcare providers. o Capital / Fund structure. o Sources of revenue. o How healthcare services are paid for. o Sources of expenses. o Factors that drive cost. o Identifying financial risks. • Common reporting matrices of healthcare providers. • Managing cash flow o Identify the difference between net profit and cash flow. o Understand how business decisions and events impact the organization’s cash flow. |
CAPSTONE PROJECT
Healthcare is a complex sector and theoretical learning must be supplemented with rigorous and deep analysis into a healthcare issue. Participants will be assigned a project/ topic to work on in groups. They will be supervised by the Programme Director and an industry practitioner mentor for this project. In addition to training hours, participants have to devote between 12 to 15 days to undertake this capstone project. This project will commence in Module 1 and end in Module 4.
The project deliverable will be a final report of between 7,000 to 8,000 words (not including references) and a presentation to the programme director and invited guest experts on the last day of Module 4. The report will constitute 40% of the final grade and the presentation 15%.
Assessment
Participants have to meet a minimum attendance rate of 75% and have to complete all assessment(s) required by the course. Only upon meeting the minimum attendance and passing the assessment will participants be issued a Certificate of Completion.
Participants who fail the assessment will be given a chance for re-assessment at a fee of SGD100.00 (excluding prevailing GST). Each participant is allowed 1 re-assessment. The re-assessment has to be taken within 7 calendar days from the end of the course date. It will be held on a weekday specified by SMU Academy and conducted during office hours. Please note that re-assessment fees are not supported by SSG Funding.
Participants who meet the minimum attendance rate but do not achieve a pass for the assessment will be issued a Certificate of Participation.
Participants are required to bring their laptop to access the course materials, class exercises and individual assessment(s).
In order to be awarded with the Advanced Certificate in Healthcare Management & Leadership, participants are required to complete all 4 modules within 6 months.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$981 (After SSG Funding 70%) |
$381 (After SSG Funding 70% |
$981 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$381 (After SSG Funding 70% |
$381 (After SSG Funding 70% |
$381 (After SSG Funding 70% |
|
International Participant |
$3,270 (No Funding) |
$3,270 (No Funding) |
$3,270 (No Funding) |
All prices include 9% GST
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees will be able to enjoy ETSS funding only if the company's SME's status has been approved. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
Intake Information
| Intake 8 | 6-8 Aug 2025 (9.00am – 6.00pm) | Open for Registration |
|---|
Participants are required to complete all 4 modules (Module 1 - 4) for this programme.
Additional Details
Programme Registration
Registrants are required to submit the following supporting documents via the registration system at the point of registration:
- Highest qualification certificate (scanned copy); and
- Updated Curriculum Vitae detailing working experience
Certified Professional Business Manager (CPBM)
This programme is part of Certified Professional Business Manager. Participants who successfully complete 6 courses/modules with a minimum of 15 training days, from a list of qualifying programmes (terms and conditions apply) within 5 years will receive the Certified Professional Business Manager (CPBM). For example:
Please click here for CPBM details and list of qualifying programmes.
