Advanced Certificate in Healthcare Management and Leadership Module 4: Future of Healthcare and Action Learning
- Healthcare
3 days per module
Who Should Attend
Managers and executives involved in or keen on career transitions into healthcare management, administration and operations.
Pre-requisites
Participants should have:
- Minimally a diploma/ degree
*Applications will be reviewed by our Programme Admissions Committee. The decision made by the committee is final and no request to review the decision or reveal the considerations leading to the decision would be entertained.
Overview
The Future of Healthcare and Action Learning Module aims to prepare participants for the future of healthcare, by introducing them to the disruptive technologies that are/ will be employed in healthcare, equip them with effective communication skills, as well as provide them with a platform to network with healthcare leaders and to translate their learning into actionable areas that will bring real value to healthcare organisations.
Learning Objectives
At the end of the 3-day module, participants will be able to:
• Identify and incorporate suitable/ appropriate new technologies into their group project
• Communicate and express their ideas in a more convincing and persuasive manner
• Engage in individual and collaborative learning
• Reflect and learn from healthcare leaders
Topic/Structure
| Day 1 | Day 2 | Day 3 |
| Disruptive Technologies in Healthcare | Effective Communication Strategies | Project Presentation |
A primer on advanced technologies used in the world of hospitals, pharma, medical devices, research etc, to enhance participants' skills and prepare them for the upcoming surge in demand for healthcare workers.
| In this post-Covid 19 age of physical distancing, effective communication that helps keeps us connected is even more important. This is a highly interactive and hands-on programme that zooms in on how to cut through the clutter of daily chats to get to the core of an issue. It is aimed at helping professionals and managers develop the ability to connect with, persuade and influence others – particularly in a healthcare setting. Topics: Part 1 – the basics: The 7 C’s of Effective Communication – getting off the starting block • Verbal vs Non-Verbal Communication – is your body language reflecting what you are saying? • Barriers to Effective Communication – are you your own worst enemy? • Emotional Intelligence in the Workplace: Understanding Communication Styles & Personality Types to influence behaviour • How to handle difficult conversations to get buy-in • Shout It Out – practical coaching exercise on projecting your voice Part 2 - applying these strategies in a healthcare setting • Ineffective communication can compromise patient safety, contribute to potential malpractice suits, cause unnecessary wastage and higher costs with duplicate testing etc • What worked; What didn’t – case studies/discussion • Social media: when to communicate, when to stay silent • Phenomenon of Dr Google • Role of empathy • It’s Not the End – practical group role-play exercise on breaking bad news • Practical assessment With the skills required, you will be able to: • Structure and deliver your points in a more convincing and persuasive manner • Communicate clearly and concisely • Gain more confidence in expressing your point of view • Approach difficult conversations with a game plan | CAPSTONE PROJECT Healthcare is a complex sector and theoretical learning must be supplemented with rigorous and deep analysis into a healthcare issue. Participants will be assigned a project/ topic to work on in groups. They will be supervised by the lead SMU faculty and an industry practitioner mentor for this project. In addition to training hours, participants have to devote between 12 to 15 days to undertake this capstone project. The project deliverable will be a final report of between 7,000 to 8,000 words (not including references) and a presentation to the programme director and invited guest experts. The report will constitute 40% of the final grade and the presentation 15%. |
Assessment
Participants have to meet a minimum attendance rate of 75% and have to complete all assessment(s) required by the course. Only upon meeting the minimum attendance and passing the assessment will participants be issued a Certificate of Completion.
Participants who fail the assessment will be given a chance for re-assessment at a fee of SGD100.00 (excluding prevailing GST). Each participant is allowed 1 re-assessment. The re-assessment has to be taken within 7 calendar days from the end of the course date. It will be held on a weekday specified by SMU Academy and conducted during office hours. Please note that re-assessment fees are not supported by SSG Funding.
Participants who meet the minimum attendance rate but do not achieve a pass for the assessment will be issued a Certificate of Participation.
Participants are required to bring their laptop to access the course materials, class exercises and individual assessment(s).
In order to be awarded with the Advanced Certificate in Healthcare Management & Leadership, participants are required to complete all 4 modules within 6 months.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$981 (After SSG Funding 70%) |
$381 (After SSG Funding 70% |
$981 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$381 (After SSG Funding 70% |
$381 (After SSG Funding 70% |
$381 (After SSG Funding 70% |
|
International Participant |
$3,270 (No Funding) |
$3,270 (No Funding) |
$3,270 (No Funding) |
All prices include 9% GST
Please note that the programme fees are subject to change without prior notice.
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees will be able to enjoy ETSS funding only if the company's SME's status has been approved. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
Intake Information
| Intake 8 | 27-29 Oct 2025 (9.00am – 6.00pm) | Open for Registration |
|---|
Participants are required to complete all 4 modules (Module 1 - 4) for this programme.
Additional Details
Programme Registration
Registrants are required to submit the following supporting documents via the registration system at the point of registration:
- Highest qualification certificate (scanned copy); and
- Updated Curriculum Vitae detailing working experience
Certified Professional Business Manager (CPBM)
This programme is part of Certified Professional Business Manager. Participants who successfully complete 6 courses/modules with a minimum of 15 training days, from a list of qualifying programmes (terms and conditions apply) within 5 years will receive the Certified Professional Business Manager (CPBM). For example:
Please click here for CPBM details and list of qualifying programmes.
