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Advanced Certificate in Digital Transformation in Marketing Module 3: How to Connect with Your Customers

  • Digital Marketing & Comms
  • Innovation & Business Improvement
Next Intake: 6 Nov 2025 (Thu)
  • Basic
  • SkillsFuture
  • Short Courses
  • This module is part of Advanced Certificate in Digital Transformation in Marketing

This module is conducted in-person.

Next course starts on
6 Nov 2025 (Thu) See Full Schedule
Fee
SGD2,180* (as low as SGD254 after maximum funding) Learn More
Duration

2 Full Days (Weekdays)

Level
Basic

Who Should Attend

This programme is best suited to marketing professionals with a sound understanding of marketing principles and practices. The programme is specifically designed for those seeking a deeper understanding of how to harness the digital revolution and the opportunities emerging marketing channels will bring to their organisations or clients. Established marketing executives will be able to update their knowledge of the current marketing landscape, while aspiring marketers will be able to develop a strategic perspective on how to use the various marketing elements to achieve marketing objectives and KPIs.


PREREQUISITES

There are no prerequisites for this programme. Prior knowledge on any of the topics is not required.

Overview

Discover the power of content marketing and how it helps brands build meaningful customer connections in a digital-first world.

According to modern business strategists and marketing experts, content marketing is the key to success in this increasingly digital age of Internet, e-commerce, and social media. But what exactly is content marketing and why is it such a valuable tool for your brand? 

As the ways we consume content, media, and technology continue to evolve, so too do the ways companies market themselves and showcase their brands. Similarly, consumers are starting to look beyond simple advertising tactics, and now crave more unique and engaging online content. To match these trends, brands from across all industries have turned to the tactics of content marketing, to beef up their digital presence. Content marketing has become one of the most popular methods of digital marketing.

This module allows participants to understand what content marketing is, and learn how to identify the right digital channels, to build a content channel strategy, to connect to their users. Participants will learn to understand the opportunities and challenges presented by online communities, and learn how to choose the best-suited social marketing approaches for an effective social media strategy, including an effective selection of influencers for their market.

Learning Objectives

  • Identify the right channels in order to connect effectively with our customers
  • Learn about the power and influence of online social communities and networks
  • Understand the strategic importance of precision targeting and programmatic advertising

Assessment

As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course. The mode of assessment, which is up to the trainer’s discretion, may be an online quiz, a presentation or based on classroom exercises.

Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion issued by Singapore Management University.

Calculate Programme Fee

Click here for more information about SkillsFuture Credits (Not applicable for Company-sponsored participants)
For PSEA - Available only for Singapore Citizen below 31 (Not applicable for Company-sponsored participants)

Total Program Fee: SGD0.00

Fee Table

COMPANY-SPONSORED

PARTICIPANT PROFILE

SELF-SPONSORED

SME

NON-SME

Singapore Citizen < 40 years old

Permanent Resident

LTVP+

$654

(After SSG Funding 70%)

$254

(After SSG Funding 70%
+ ETSS Funding 20%)

$654

(After SSG Funding 70%)

Singapore Citizen ≥ 40 years old

$254

(After SSG Funding 70%
+ MCES Funding 20%)

$254

(After SSG Funding 70%
+ ETSS Funding 20%)

$254

(After SSG Funding 70%
+ MCES Funding 20%)

International Participant

$2,180

(No Funding)

$2,180

(No Funding)

$2,180

(No Funding)

All prices include 9% GST

Please note that the programme fees are subject to change without prior notice.

Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.

Self Sponsored

SkillsFuture Credit

Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.

This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.

Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).

Workfare Skills Support Scheme

From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.

Employer Sponsored

Enhanced Training Support for SMEs (ETSS)

  • Organisation must be registered or incorporated in Singapore
  • Employment size of not more than 200 or with annual sales turnover of not more than $100 million
  • Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
  • Trainees must be Singapore Citizens or Singapore Permanent Residents
  • Trainees must not be a full-time national serviceman
  • Trainees are eligible for ETSS funding only if their company's SME status is approved prior to the course commencement date. To verify your SME's status, please click here. 

Please click here for more information on ETSS.

Absentee Payroll

Employers who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:

AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)

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Trainers

Julian Sng
Vice President, Regional Campaign and Product Operations
Lazada, Alibaba Group
Julian Sng
Vice President, Regional Campaign and Product Operations
Lazada, Alibaba Group
Julian, Vice President at Lazada, Alibaba Group, boasts 15 years of Asia Pacific experience spanning eCommerce, hospitality, aviation, and more. He's held roles in Singapore, China, and Australia, spanning Fortune 500 companies, agencies, and startups. A marketing alchemist, Julian excels in content creation, strategy, and digital analytics. Career highlights include revenue growth at Hilton International, rebranding Scoot post-merger, and boosting Tigerair's brand and capacity. He also led General Cable to the top spot in China through strategic marketing and PR. Beyond his corporate achievements, Julian is passionate about mentorship, offering pro-bono consulting and training for aspiring marketers. He's also a partner at Careerships, an executive coaching firm.

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