Analytics for Management Decisions
- Analytics & Tech
- Innovation & Business Improvement
2 days
Who Should Attend
Business leaders who are responsible for driving business growth in their organisations.
Overview
Analytics is one of the new hot buzzwords in business. It is touted to improve companies’ efficiency, service levels, and profits and help achieve organisational goals. Can Analytics really do all these? This 2-day module aims to demystify what Analytics is, what it is good for (and not good for), and what are the business issues it can help address. The module also seeks to clarify the difference between analytics and benchmarking of best practices/metrics and profiling, as well as emphasize the importance of linking business initiatives – be it customer or human capital related – to the desired business outcomes.
Note: This module is formerly known as Personal Leadership and Business Success Series: Management Efficacy. Content of the course remains.
Learning Objectives
- Ability to leverage on analytics to grow customer equity through customer acquisition, retention and growth.
- Ability to better manage talent and optimise human capital through the use of analytics.
Participants who successfully complete and pass this module may enhance their analytics skills at an advanced level by attending the Certified Analytical Professional programme.
Topic/Structure
Day 1
- The Need for Decision Making Transformation
- Models to Aid Better Decisions for Service and Experience Outcomes
- Value Enhancement Models
- Useful Customer Metrics and Customer Analytics
Day 2
- Scope and Benefits of Human Capital Analytics
- Measuring and Using Human Capital Insights
- Return on Investment (ROI) on Human Capital Initiatives
- Analytics Expertise and Success Factors
Assessment
Participants have to meet a minimum attendance rate of 75% and have to complete all assessment(s) required by the course. Only upon meeting the minimum attendance and passing the assessment will participants be issued a Certificate of Completion.
Participants who fail the assessment will be given a chance for re-assessment at a fee of SGD100.00 (excluding prevailing GST). Each participant is allowed 1 re-assessment. The re-assessment has to be taken within 7 calendar days from the end of the course date. It will be held on a weekday specified by SMU Academy and conducted during office hours. Please note that re-assessment fees are not supported by SSG Funding.
Participants who meet the minimum attendance rate but do not achieve a pass for the assessment will be issued a Certificate of Participation.
SMU will provide laptops pre-loaded with analytics software to all course participants.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$614.76 (After SSG Funding 70%) |
$238.76 (After SSG Funding 70% |
$614.76 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$238.76 (After SSG Funding 70% |
$238.76 (After SSG Funding 70% |
$238.76 (After SSG Funding 70% |
|
International Participant |
$2,049.20 (No Funding) |
$2,049.20 (No Funding) |
$2,049.20 (No Funding) |
All prices include 9% GST
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees will be able to enjoy ETSS funding only if the company's SME's status has been approved. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
Intake Information
| Intake 13 | 13-14 Mar 2025 (9.00am - 6.00pm) | Open for Registration |
Testimonials
Additional Details
Programme Registration
Registrants are required to submit the following supporting documents via the registration system at the point of registration:
- Highest qualification certificate (scanned copy); and
- Updated Curriculum Vitae;
- Any other supporting documents e.g. company's recommendation letter, organisational chart
Certified Professional Business Manager (CPBM)
This programme is part of Certified Professional Business Manager. Participants who successfully complete 6 courses/modules with a minimum of 15 training days, from a list of qualifying programmes (terms and conditions apply) within 5 years will receive the Certified Professional Business Manager (CPBM). For example:
Please click here for CPBM details and list of qualifying programmes.
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