E-commerce Ecosystem Supply Chain Management Fundamentals
- e-Commerce
- Innovation & Business Improvement
- Supply Chain Management
This programme is conducted in-person at Synagie Venture Lab.
2 Days
Weekdays (9am - 6pm)
Synagie Venture Lab
Who Should Attend
- E-commerce Support Specialist
- Warehouse Operations and Inventory Executive
- Order Control Officer, Warehouse Management Assistant
- Freight (Inbound, Outbound) Officer
- Online Marketplace Associate
- Demand Planning Officer
- Network Support Officer
- Supply Planning Officer
- Logistics Executive, Operations Executive
- Customer Support Executive
- Programme Manager
- Customer Account Executive
- Supply Chain Quality Analyst
- Order Fulfilment Executive
Overview
Participants will gain experience from the perspectives of buyers, sellers, and e-commerce providers through case studies and examine the processes involved, interpret performance metrics, and assess service standards. By doing so, participants will be equipped to suggest feasible options and resolutions to negate or minimise negative impacts on the supply chain.
This module is available on a standalone basis.
Learning Objectives
- Identify the basics of supply chain management and key processes
- Explain the various supply chain models, Metrics/ Key Performance Indicators calculations by processes and basic optimisation methods of supply chain management in e-commerce industry
- Explain the importance of Sales and Operations Planning and its impact on performance
- Understand the importance of product master data (PMD) governance in the e-commerce arena
- Define how product data/ information is used in e-commerce in the entire value chain
- Analyse exceptions and suggest improvement to supply chain processes aligned to the e-commerce ecosystem
Assessment
- Multiple Choice Questions
CERTIFICATION
As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course.
Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$654 (After SSG Funding 70%) |
$254 (After SSG Funding 70% |
$654 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
|
International Participant |
$2,180 (No Funding) |
$2,180 (No Funding) |
$2,180 (No Funding) |
All prices include 9% GST
Please note that the programme fees are subject to change without prior notice.
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees are eligible for ETSS funding only if their company's SME status is approved prior to the course commencement date. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
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