E-commerce Ecosystem Warehouse Operations & Fulfillment Solutions
- e-Commerce
- Innovation & Business Improvement
- Supply Chain Management
This programme is conducted in-person at Synagie Venture Lab.
2 Days
Weekdays (9am - 6pm)
Synagie Venture Lab
Who Should Attend
- E-commerce Support Specialist
- Warehouse and Inventory Executive
- Logistic Specialist
- Operations Specialist
- Operations Executive
- Order Fulfilment Executive
- Customer Support Executive
- Supply Chain Performance Analyst
Overview
This programme is designed to equip participants with the knowledge and skills necessary to effectively manage warehouse operations and optimise fulfilment performance through market-ready digital solutions, devices, and Internet Of Things, driven by market demands and consumer expectations. Learners will learn the e-fulfillment process in the e-commerce industry, insights into inventory movement within warehouses, challenges faced and Best Demonstrated Practices (BPDs) associated with warehouse operations.
By the end of this programme, participants will be proficient in identifying the intricacies of the processes involved, recognising opportunities for improvement, and recommending solutions to refine the corresponding process requirements.
This module is available on a standalone basis.
Learning Objectives
- Understand the different value proposition of e-fulfillment solution from suppliers to end consumers or business
- Define warehousing activities and common performance indicators
- Explain inventory control, inventory management, and how warehouse solution caters to efficiency
- Determine the various types of standard packaging
- Identify how storage optimisation works.
- Associate the warehouse process to order fulfillment through automation
- Explain the type of transportation and its service standard
- Explain the challenges faced in e-commerce fulfillment as compared to conventional traditional business to business fulfillment
- Determine strategies to overcome the challenges
- Interpret warehouse and fulfillment performance with system toolkits
- Explain what sustainability in e-commerce means in the form of logistics
Assessment
- Multiple Choice Questions
CERTIFICATION
As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course.
Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$654 (After SSG Funding 70%) |
$254 (After SSG Funding 70% |
$654 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
|
International Participant |
$2,180 (No Funding) |
$2,180 (No Funding) |
$2,180 (No Funding) |
All prices include 9% GST
Please note that the programme fees are subject to change without prior notice.
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees are eligible for ETSS funding only if their company's SME status is approved prior to the course commencement date. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
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