Going Digital the Smart Way: The Right Approach to Digital Transformation
- Analytics & Tech
- Innovation & Business Improvement
This programme is conducted on-campus.
2 days
Weekdays (9am - 6pm)
Who Should Attend
- Anyone who either leads or supports key improvement, transformation and innovation initiatives in an organisation, including:
- Middle Managers
- Innovation Leads
- Programme Managers
- Transformation Leads
- Process Managers
- Innovation Practitioners and other key individual contributors
- Anyone who is proactive in nature and wishes to discover new improvement techniques and opportunities for future initiatives
Overview
“Do you do De-digitalisation?” This was a real request by an organisation that had faced big trouble in its effort to do a digital transformation. Such ‘digital disasters’ can happen when we fail to use smart technology in a smart way and ignore the other critical parts of a digital transformation: strategy, business priorities, stakeholder needs, employee interests and process design. Achieving a genuine, innovative, sustainable transformation requires not just a few sporadic tech tools and tactical action plans but a systemic, end-to-end, process-driven approach that fundamentally addresses the core elements of key work-streams that need to be re-thought, re-designed and re-engineered. In this course, we will introduce you to the right approach to doing a Digital Transformation.
Learning Objectives
- Understand ways to ‘go digital’ that will actually result in both an improved experience for the user and improved performance for the organisation
- Apply advanced innovation, problem solving and process improvement techniques to be able to redesign key work streams before and during the application of digital technologies
- Understand how to use technology in an empathy-centric, user-orientated, process-driven, systematic and integrative way
- Avoid the ‘digital disaster’ approaches to digital transformation that would take you backward rather than forward
- Differentiate between ‘Type 1’ and ‘Type 2’ technologies and when to use them
Topic/Structure
- Challenges of digital transformation at the workplace
- Digital transformation failure modes to avoid in order to have better outcomes
- Using empathy to deeply understand users before applying technologies
- Process design/re-design for digital transformation to seamlessly flow product or service from customer needs to customer fulfilment, with the help of technologies such as Al and RPA, to achieve improved Customer Experience, Lead Time, Quality and Agility
- Embracing the essential capability to improve the work before automating it
- Tips on how to use technology wisely and in a way that integrates People, Process and Technology
- The ‘Digital Value Drivers’ and how they can be used to leverage digital technologies in ways that add value for users, organisations and the environment
- The critical importance of strategic alignment, stakeholder engagement, human-centricity, innovative problem solving, systems thinking and change management as vital drivers for successful digital transformations
Assessment
As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course. The mode of assessment, which is up to the trainer’s discretion, may be an online quiz, a group/ individual presentation or based on classroom exercises.
Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion issued by Singapore Management University.
Calculate Programme Fee
Fee Table
| EMPLOYER-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$654 (After SSG Funding 70%) |
$254 (After SSG Funding 70% |
$654 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
|
International Participant |
$2,180 (No Funding) |
$2,180 (No Funding) |
$2,180 (No Funding) |
All prices include 9% GST
Please note that the programme fees are subject to change without prior notice.
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Employer Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees are eligible for ETSS funding only if their company's SME status is approved prior to the course commencement date. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Employers who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
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