Mastering Food and Beverage (F&B) Efficiency: Crafting a High-Performance Restaurant Brand
- Artificial Intelligence
- Innovation & Business Improvement
This module is conducted in person and delivered in Mandarin.
2 Full Days (Weekdays)
Who Should Attend
Restaurant founders and executives.
PREREQUISITES
There are no prerequisites for this programme. Prior knowledge on any of the topics is not required.
Overview
如何打造高效率的餐饮品牌？- 极致效率课
1. 如何通过数据提升效率？
2. 如何通过餐饮结构设计、产品组合提升效率？
3. 如何提升餐厅的运营效率？
4. 如何提升餐厅空间利用效率？
通过本次课程，解决餐饮企业效率低、用人多的问题。
This course is designed to elevate your restaurant operations to new levels of efficiency. Learn innovative strategies to streamline processes, reduce waste, and maximise productivity across your service and kitchen staff. Gain insights into optimising your menu for better throughput and customer satisfaction. Perfect for restaurant managers and owners aiming to boost profitability and create a seamless dining experience, this course will empower you with the tools to refine your operations and stand out in the competitive food industry. By the end of this course, participants will have a toolkit of strategies to address common issues in the restaurant industry such as high labour costs and low efficiency. They will be prepared to implement changes that lead to a leaner operation, better customer service, and ultimately, a more profitable business.
Learning Objectives
在为期两天的课程结束后，学员将能够：
• 掌握如何善用数据提升营运效率，从追踪顾客偏好、优化厨房流程，到缩短顾客等候时间
• 理解如何通过餐厅布局设计与产品规划（如厨房动线与菜单结构优化）来提升整体运作效率与顾客流转率
• 制定优化日常营运的策略，重点围绕员工培训、轮班排表及科技整合，以提升服务流程的顺畅度
• 探索空间运用技巧，有效管理座位与厨房空间，提升顾客体验与出餐速度，实现空间效益最大化
At the end of the 2-day module, participants will be able to:
- Learn how to harness data to improve operational efficiency, from tracking customer preferences to optimising kitchen workflows and reducing wait times
- Understand how to design your restaurant layout and product offerings to maximise efficiency and customer throughput, including kitchen design and menu engineering
- Develop strategies to enhance the day-to-day operations of their restaurant, focusing on staff training, shift scheduling, and technology integration to streamline service
- Discover techniques to maximise the use of their restaurant space, enhancing both customer experience and service speed, and effectively managing seating and kitchen space
Assessment
As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course. The mode of assessment, which is up to the trainer’s discretion, may be an online quiz, a presentation or based on classroom exercises.
Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion issued by Singapore Management University.
Calculate Programme Fee
Fee Table
| EMPLOYER-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$654 (After SSG Funding 70%) |
$254 (After SSG Funding 70% |
$654 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
|
International Participant |
$2,180 (No Funding) |
$2,180 (No Funding) |
$2,180 (No Funding) |
All prices include 9% GST
Please note that the programme fees are subject to change without prior notice.
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Employer Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees are eligible for ETSS funding only if their company's SME status is approved prior to the course commencement date. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Employers who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
Intake Information
This module is conducted in-person.
| Course | Dates |
|---|---|
| Intake 1 | 5 - 6 January 2026 |
*Online registration will close 5 calendar days before the course start date
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