Advanced Certificate in Future Workforce Architecture Module 3: Designing Better Workplace For The Future of Work
- Human Resource
- Innovation & Business Improvement
2 days
Who Should Attend
Managers, HR professionals and business executives involved in organisation growth and workforce transformation.
Pre-requisites
Participants should have:
- a diploma/ degree
Overview
Recent global events such as the rapid usage of technology at the workplace and the Covid-19 pandemic, together with the ongoing shift in the demographics of the workforce, globalisation and climate change have created a need for the workplace to be designed to support a better workplace experience for the workforce to support both physically and psychologically needs.
Using the Design Thinking methodology of “Empathy”, “Learning-by-Doing” and “Co-Creation”, this high energy 2-day course will give you a common level of understanding of the Design Thinking principles, key tools & terminology and how you can apply it to innovate in HR. The focus of this course will be hands-on, ‘Learning-by-Doing’. The tools that will be practiced during the two days include Stakeholder Mapping, Value Network Mapping, Personas, Employee Journey Mapping (Employee’s Insights), Service Scenario Mapping and Prototyping.
Learning Objectives
At the end of the module, each participant would be able to:
- Use Design Thinking to innovate people-related issues to create an organisation that is human centred, where people feel recognised, motivated and engaged
- Identify the priority personas (e.g., a manager, a new recruit, an experienced hire, etc.) and design business or HR policies and tools from the lens of these personas
- Conduct a focused research within your organisation to gather important insights, such as empathic interviews, focus groups or employee’s satisfaction surveys
- Identify the moments that matter to the employees, and create rewarding journey maps of their employment experience
- Create rapid and low-cost prototypes that support iterative design processes (i.e., iterate and learn)
Topic/Structure
- This is a hands-on “how to” class in design thinking applied to HR and a changing workforce. We equip you to think ahead of the changes and reimagine what work can be and how it creates value for stakeholders.
- The design process begins with a review of megatrends that are reshaping the world of work (digital transformation, ageing workforce, data, AI, etc.)
- Participants then experience the design thinking process in only 90 minutes during a design boot camp. This allows you to see the big picture.
- Next participants dive deep into each of the five mindsets – empathize, define, ideate, prototype, and present. (the Stanford model)
- Each step in the process will be visually guided using templates and the collaborative workspace Mural. This gives the course an interactive workspace and prepares you to effectively lead your own design thinking session.
- Participants practice specific skills such as effective techniques for conducting interviews, asking better questions, uncovering new insights through the 5 Why Technique, and much more.
- The skills are applied during an in-class simulation that challenges you to connect the dots between design thinking and workforce redesign. Examples of what the simulation covers include designing a new on-boarding process, redesigning work for an ageing workforce, redesigning jobs because of digital transformation, or redesigning L&D for self-initiated learning.
- Along the way participants learn how to use Chat GPT (generative AI) to accelerate and enrich the design thinking process.
- Participants also learn where management might push back on design thinking processes and how to proactively set proper expectations and keep management informed. Stated differently, we differentiate classic management thinking from design thinking and prepare you for management’s most common responses.
- Real world guidance and coaching from a certified design thinking coach and experienced design consultant.
- A key distinguishing feature of the course is the discussion of neuroscience. How must we use our brain differently during each of the 5 mindsets and how can you do that to create the most value?
- This course puts the “thinking” back into human-centered design.
Assessment
Participants have to meet a minimum attendance rate of 75% and are required to undergo an assessment at the end of the programme. Only upon meeting the minimum attendance and passing the assessment will participants be issued a Certificate of Completion.
Participants who fail the assessment will be given a chance for re-assessment at a fee of SGD100.00 (excluding prevailing GST). Each participant is allowed 1 re-assessment. The re-assessment has to be taken within 7 calendar days from the end of the course date. It will be held on a weekday specified by SMU Academy and conducted during office hours. Please note that re-assessment fees are not supported by SSG Funding.
Participants who meet the minimum attendance rate but do not achieve a pass for the assessment will be issued a Certificate of Participation.
Participants are required to bring their laptop for the hands-on sessions and individual assessment.
In order to be awarded with Advanced Certificate in Future Workforce Architecture, participants are required to complete all 7 modules within 2 years.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$654 (After SSG Funding 70%) |
$254 (After SSG Funding 70% |
$654 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
|
International Participant |
$2,180 (No Funding) |
$2,180 (No Funding) |
$2,180 (No Funding) |
All prices include 9% GST
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
- SkillsFuture Credit
-
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual). - Workfare Skills Support Scheme
-
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees will be able to enjoy ETSS funding only if the company's SME's status has been approved. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
Intake Information
| INTAKE 9 | TBA (9.00am – 6.00pm) | Open for Registration |
Testimonials
Additional Details
Programme Registration
Registrants are required to submit the following supporting documents via the registration system at the point of registration:
- Highest qualification certificate (scanned copy)
*Applications will be reviewed by our Programme Admissions Committee. The decision made by the committee is final and no request to review the decision or reveal the considerations leading to the decision would be entertained.
IHRP Basic Skills Badge
As part of the partnership between IHRP, SHRM and SMUA, learners who complete any one of the 7 modules offered under the Advanced Certificate in Future Workforce Architect are entitled to receive a complimentary IHRP Basic level Skills Badge (U.P. $50.00) in an area relevant to the module. This is a new digital micro-credential that can be displayed on your LinkedIn profile to demonstrate your competency in this emerging HR area, and can be used to satisfy the CPD hours for IHRP Certification and Recertification. Participants who complete more than 1 module may receive 1 unique skills badge in each area completed.
To facilitate this, kindly note that participant’s name and email address will be shared with IHRP.
Certified Professional Business Manager (CPBM)
This programme is part of Certified Professional Business Manager. Participants who successfully complete 6 courses/modules with a minimum of 15 training days, from a list of qualifying programmes (terms and conditions apply) within 5 years will receive the Certified Professional Business Manager (CPBM). For example:
Please click here for CPBM details and list of qualifying programmes.
