Decision Making & Stakeholder Management
- Innovation & Business Improvement
2 days
Who Should Attend
Business leaders who are responsible for driving business growth in their organisations.
Overview
Making decisions is an everyday activity for business leaders. Some decisions are quick, automatic or emotionally driven, while other decisions are more deliberate and effortful. Regardless of the types of decisions we make, the process is usually influenced by our past knowledge and experiences and the outcomes inevitability entail certain implications or trade-offs. The module will also enable participants to reframe issues or ideas to better engage with and manage the various stakeholders’ expectations.
Note: This module is formerly known as Personal Leadership and Business Success Series: Personal Effectiveness. Content of the course remains.
Learning Objectives
- Ability to analyze information and systematically use evidence based management in decision making.
- Ability to manage and influence stakeholders’ expectations more effectively.
Topic/Structure
Day 1
- Analysing and Identifying the Issues
- Decision Making - Styles and Implications
- Group Decision Making - Is It Always better?
- How to Make Better Decisions - Is It Always Better?
- How to Make Better Decisions - Do Emotions Play a Role?
Day 2
- Stakeholder Management
- Building Knowledge - Managing the Head
- Building Trust - Managing the Heart
- Framing Issues and Creating a Pitch that Sells - Managing the Issues and the Stakeholders
Assessment
Participants have to meet a minimum attendance rate of 75% and have to complete all assessment(s) required by the course. Only upon meeting the minimum attendance and passing the assessment will participants be issued a Certificate of Completion.
Participants who fail the assessment will be given a chance for re-assessment at a fee of SGD100.00 (excluding prevailing GST). Each participant is allowed 1 re-assessment. The re-assessment has to be taken within 7 calendar days from the end of the course date. It will be held on a weekday specified by SMU Academy and conducted during office hours. Please note that re-assessment fees are not supported by SSG Funding.
Participants who meet the minimum attendance rate but do not achieve a pass for the assessment will be issued a Certificate of Participation.
Participants are required to bring their laptop to access the course materials, class exercises and individual assessment(s).
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$614.76 (After SSG Funding 70%) |
$238.76 (After SSG Funding 70% |
$614.76 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$238.76 (After SSG Funding 70% |
$238.76 (After SSG Funding 70% |
$238.76 (After SSG Funding 70% |
|
International Participant |
$2,049.20 (No Funding) |
$2,049.20 (No Funding) |
$2,049.20 (No Funding) |
All prices include 9% GST
Please note that the programme fees are subject to change without prior notice.
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees are eligible for ETSS funding only if their company's SME status is approved prior to the course commencement date. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
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Testimonials
Additional Details
Programme Registration
Registrants are required to submit the following supporting documents via the registration system at the point of registration:
- Highest qualification certificate (scanned copy); and
- Updated Curriculum Vitae;
- Any other supporting documents e.g. company's recommendation letter, organisational chart
Certified Professional Business Manager (CPBM)
This programme is part of Certified Professional Business Manager. Participants who successfully complete 6 courses/modules with a minimum of 15 training days, from a list of qualifying programmes (terms and conditions apply) within 5 years will receive the Certified Professional Business Manager (CPBM). For example:
Please click here for CPBM details and list of qualifying programmes.
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