Future Hospitality Management: Leading with Technology and Sustainability
- Hospitality & Lifestyle
This programme is conducted on-campus.
2 days
Weekday (9am - 6pm)
Singapore Management University
Who Should Attend
- Hospitality Business Owners
- Managers
- Senior Executives
- Customer Success Leaders
- Professionals Seeking a Career in Hospitality
Overview
Participants will delve into the strategies employed by successful hospitality brands renowned for their exceptional service culture, mastering the art of captivating diverse target groups, from luxury travellers to sustainability-conscious guests. Moreover, they will embark on a journey into the digital frontier, exploring how data, AI, and emerging Web3 technologies are revolutionising customer engagement.
Learning Objectives
At the end of the 2-day course, participants will be able to:
- Develop an in-depth understanding of prevailing hospitality trends and the essence of curating remarkable guest experiences
- Explore the transformative potential of technology, data analytics, and artificial intelligence (AI) in personalising and enhancing customer service, equipping future leaders with the tools to drive innovation in hospitality
- Identify and apply customer-centric technology principles to optimise operational efficiency and embed sustainable practices, essential for future leaders committed to shaping responsible and resilient hospitality enterprises
- Evaluate the disruptive impact and strategic implications of emerging Web3 technologies on redefining customer engagement paradigms within the evolving landscape of hospitality
Assessment
As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course. The mode of assessment, which is up to the trainer’s discretion, may be an online quiz, a presentation or based on classroom exercises.
Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion issued by Singapore Management University.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$719.40 (After SSG Funding 70%) |
$279.40 (After SSG Funding 70% |
$719.40 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$279.40 (After SSG Funding 70% |
$279.40 (After SSG Funding 70% |
$279.40 (After SSG Funding 70% |
|
International Participant |
$2,398 (No Funding) |
$2,398 (No Funding) |
$2,398 (No Funding) |
All prices include 9% GST
Please note that the programme fees are subject to change without prior notice.
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual).Workfare Skills Support Scheme
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees are eligible for ETSS funding only if their company's SME status is approved prior to the course commencement date. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
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