Singapore Management University (SMU) Singapore Management University (SMU) Singapore Management University (SMU) Celebrating Meaning Impact: 25 Years and Beyond
SMU Academy

Main navigation

  • Home
  • About Us
    Overview Why Choose Us
  • Courses & Programmes
    Course Finder Short Courses Full Certificates Industry Practice Master of Digital Economy Industry Graduate Diplomas (IGD)s Internationalisation Series SkillsFuture Career Transition Programme (SCTP) SkillsFuture Level-Up Programme
  • Learning & Development for Companies
  • Resources
    Events Insights News Videos & Webinars
  • FAQs
    FAQs Course Information SkillsFuture Credit
  • Contact Us
    Enquire Now Getting to SMU
  • OpenCerts Verifier

Team Leadership: Achieving Win-Win in Negotiations

  • Leadership & Management
Next Intake: 25 Feb 2026 (Wed)
  • Basic
  • Short Courses

This programme is conducted on-campus.

Next course starts on
25 Feb 2026 (Wed) See Full Schedule
Fee
SGD1,090* (as low as SGD390 after maximum funding) Learn More
Duration

1 day
Weekdays (9am - 6pm)

Level
Basic
Venue

Singapore Management University

Who Should Attend

  • Team Leaders or Directors of Relationship Managers in a Private Bank

Overview

This course is designed for private bank team leaders to enhance their ability to lead their team in negotiations to achieve successful outcomes with clients.

This course will equip participants with the necessary skills to motivate and manage a team to negotiate with confidence, clarity, and effectiveness. It includes case studies that allow them to apply negotiation strategies, guidelines, and policies. The course focuses on developing the ability to plan, implement, and provide feedback on negotiations.

Learning Objectives

At the end of the 1-day course, participants will be able to:

  • Improve the chances of getting a win-win outcome with stakeholders/ clients, by focusing on “value”
  • Increase confidence in using the strategic negotiation process, frameworks & tools

Assessment

Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion issued by Singapore Management University.

Fee Table

PARTICIPANT PROFILE

SELF-SPONSORED

EMPLOYER-SPONSORED

Singapore Citizen < 40 years old

Permanent Resident

$5901

$5901

Singapore Citizen ≥ 40 years old

$3902

$3902

International Participant

$1,090

$1,090

All prices include 9% GST
1 50% IBF-STS funding for Singapore Citizens and Permanent Residents
2 70% IBF-STS funding for Singapore Citizens aged 40 years old and above

For more information, you may refer to this link. 

Note: Fees may be subject to change, according to prevailing funding terms and conditions from the Institute of Banking and Finance Singapore (IBF)

Please note that the programme fees are subject to change without prior notice.

Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.

IBF - STS Funding

Standards Training Scheme

The IBF Standards Training Scheme (IBF-STS) provides funding for training and assessment programmes accredited under the Skills Framework for Financial Services. It is applicable for both Company-Sponsored and Non Company-Sponsored individuals.

For training programmes commencing from 1 Jan 2023:

  • Individuals must be physically based in Singapore.
  • Singapore Citizens and PRs will be eligible for 50% funding of direct training cost.
  • Singapore Citizens aged 40 years old and above will be eligible for 70% co-funding of direct training cost.
  • Funding amount is capped at S$3,000 per participant per course.
  • Course fees subsidies will not apply to self-sponsored individuals who are not employed by financial institutions and Singapore FinTech Association certified FinTech firms for critical core skills (generic /soft skills) and future-enabled skill only courses.
  • Trainees are only eligible for a one-time grant of course fee subsidies for the course per calendar year, subject to their successful completion of the course.

Click here for more details.

Loading...

Loading schedule information...

*Registration will close 5 calendar days before the course start date, or once the class is full, whichever comes first.

Trainers

Veronica Pang
Affiliate Faculty
Singapore Management University
Veronica Pang
Affiliate Faculty
Singapore Management University

With over 30 years as senior executive in the financial industry, Veronica’s experience is split evenly between Investment Banking (included managing equity warrant book, equity sales, and pan-derivatives marketing) and Private Wealth Management. Her Investment Banking experience was spent at Burns Fry in Canada, JP Morgan and National Westminster Bank in Singapore, covering central banks, large institutional and corporate clients. She later worked as a Senior Client Advisor/ Relationship Manager in Private Wealth Management with Goldman Sachs, Morgan Stanley and UBS covering ultra high net worth families and individuals in Asia. She managed a team and helped her clients through the Global Financial Crisis. Due to Veronica’s direct experience in managing exceptional clients, she subsequently took on a Learning and Development role within UBS. She focused heavily on sales, customer relationship management, rapport building, and other skills essential to private bankers. Veronica currently works as a free-lance consultant assisting her clients on strategic matters and financing structures. Tapping on her experiential exposure in the financial industry managing sophisticated client relationships, she also conducts leadership and soft skills training and coaching workshops to individual, students and corporate clients’ employees.

Additional Details

About IBF Certification 
This course addresses the following Technical Skills and Competencies (TSCs) and proficiency level: 

  • Business Negotiation Proficiency Level 5

Participants are encouraged to access the IBF MySkills Portfolio to track their training progress and skills acquisition against the Skills Framework for Financial Services. You can apply for IBF Certification after fulfilling the required number of Technical Skills and Competencies (TSCs) for the selected job role.

Find out more about IBF certification and the application process here.

You might also be interested in

Certified Artificial Intelligence Governance Professional (AIGP)
Certified Artificial Intelligence Governance Professional (AIGP)
05 Jan 2026
Advanced Certificate in Agile Business Practices and Management Module 4: Agile Coaching (ICP-ACC)
Advanced Certificate in Agile Business Practices and Management Module 4: Agile Coaching (ICP-ACC)
05 Jan 2026
Executive Certificate in Leadership & People Management - Becoming a Whole Leader
Executive Certificate in Leadership & People Management - Becoming a Whole Leader
07 Jan 2026
Advanced Certificate in Entrepreneurship - Scale-Up Module 4: Customer Acquisition and Generating Sales
Advanced Certificate in Entrepreneurship - Scale-Up Module 4: Customer Acquisition and Generating Sales
08 Jan 2026
  • Overview
  • Assessment
  • Fee Table
  • Intake Information
  • Trainers
Enquire
Apply Now
Chatbot
Hey, chat with me!

SMU Academy Chatbot

Directions & Carpark

  • Maps & Directions
  • Carpark Information

Courses

  • Course Finder
  • Short Courses
  • Full Certificates
  • Industry Practice Master of Digital Economy (IPMDE)
  • Industry Graduate Diplomas (IGD)s
  • Internationalisation Series
  • SkillsFuture Career Transition Programme (SCTP)

Explore

  • Why Choose Us
  • Frequently Asked Questions
  • Course Policies
  • Code of Conduct

Get in Touch

  • Contact Us

Follow Us On

  • Facebook
  • LinkedIn
  • Instagram
  • Terms of Use
  • Website Feedback
  • Report Whistleblowing
  • Personal Data Protection
  • Facebook
  • Instagram
  • Twitter
  • LinkedIn
  • YouTube
  • SoundCloud
  • TikTok
© 2025 Singapore Management University. All Rights Reserved.