Driving Performance Excellence

Programme Code: CRS-Q-0026702-LPM (Funding Validity Period: 6 Apr 2018 - 30 Sep 2020) | This module is part of Executive Certificate in Leadership and People Management


At the end of the day, it all comes down to results. But what is a leader’s role in ensuring both short term and long term value for the organisation?

Building leadership capabilities is a powerful way to win competitive advantage. In today’s challenging business environment, great leaders are able to secure short-term wins as well as build growth engines for the future. They drive execution through disciplined planning and set high standards for themselves and their teams.

This module covers competency areas such as developing business plans, mitigating risks, enhancing team effectiveness, and managing group and individual performance – critical elements in the relentless pursuit of performance excellence that leads to strong and sustainable results.

Next Course Starts On25 Sep 2019 (Wed) See Full Schedule
Fee SGD2728.50* (as low as SGD181.05* after maximum funding) Learn more

3 days


Singapore Management University

Programme Partner


SMU has partnered Mercer to jointly design and deliver the programme. The unique partnership offers participants the  powerful combination of the best in class research and industry practices that are globally oriented, with special relevancy to the Asian business environment.

Learning Objectives

By the end of this module, participants will be able to:

  • develop business plans to achieve success.
  • drive the implementation of strategies to manage and reward performance.
  • monitor divisional performance.

Work towards a bigger goal

This module is part of:

Executive Certificate in Leadership and People Management

Learn more


  • Effective Business Planning
  • Minimising Risks in Business
  • What and How of Performance
  • Assessing Team Performance
  • Performance Management Cycle and Best Practices
  • Rewarding Performance

Who Should Attend

Middle to senior level executives who wish to:

  • enhance their leadership and people management skills and
  • extend their competencies to lead with purpose.


Participants should:

  • ideally be a Head of Department or senior business executive with more than 5 years of significant managerial responsibilities; or
  • business leaders who demonstrate exceptional leadership potential in their course of work; and
  • have direct reports.

Participants’ Profiles (Intake 1 to 6)


Aside from the seminar styled teaching method used in class, there will also be extensive use of experiential learning methods to put into practice the theories that have been learned. Normally, such learning activities will be done in groups.  Every time that you are required to do work in a group, you will be randomly assigned so that opportunities will be created for you to know your fellow classmates for the purposes of networking plus observing their participation and contribution in class.

There will be a variety of assessments for each module which include, but not limited to presentation, written assignment, class exercise, case studies analysis and individual written assessment. 


For each module, participants have to meet a minimum attendance rate of 75% and are required to complete the assessments. Only upon passing of the assessments and successful completion of each module, will participants be issued a Certificate of Completion.

The Certificate of Completion incorporates the Statements of Attainment (SOAs) awarded under the Leadership and People Management Framework of the Singapore Workforce Skills Qualifications (WSQ) system.

In order to be awarded with the Executive Certificate in Leadership and People Management, participants are required to complete all 6 modules within a maximum duration of 3 years.

Learning Activities

Leveraging on SMU’s distinctive pedagogy for interactive, discussion driven and thought provoking seminar-style teaching, and Mercer’s experience in helping clients achieve lasting impact and measureable results in business performance in more than 125 countries, we aim to provide our participants with the ability to translate the learning and insights into practice at the workplace. A variety of teaching methods such as experiential learning, role plays, case discussions, presentations, exercises, assignments and oral questioning will be employed by the programme’s faculty in the training sessions. There will also be formal assessments for every module which serve to assess a participant’s understanding of the subject matter.

Fees and Funding

FULL FEE S$2,728.50* per person

For Singapore Citizens / Permanent Residents

Fee payable to SMU after 70% SSG FundingS$818.55* per person


Fee payable to SMU after 70% SSG Funding & 20% SkillsFuture Mid-Career Enhanced SubsidyS$308.55* per person
For Singapore Citizens aged 35 years & above (13 years & above for Persons with Disabilities) earning a monthly income of not more than SGD2,000Fee payable to SMU after 70% SSG Funding & 25% Workfare Training Support SchemeS$181.05* per person
For SMEs* sponsoring their employees who are Singapore Citizens / Permanent ResidentsFee payable to SMU after 70% SSG Funding & 20% Enhanced Training Support for SMEs (Please refer to below for ETSS criteria)S$308.55* per person

*(incl. 7% GST)

Fees include:

  • tuition
  • course materials
  • instructor's fee
  • 2 tea break refreshments per day (excl. lunch) during the module
  • 1 assessment per person for each module

Re-assessment fee at SGD481.50 (incl. 7% GST) per attempt, up to a maximum of 2 re-assessments per person for each module. Please note that re-assessment fee is not supported by the SSG Funding.

The first re-assessment has to be taken within 2 weeks after the notification of result. The first re-assessment will be held on a weekday specified by SMU Academy and conducted from 6.30pm to 8.30pm.

SkillsFuture Credit

Singapore Citizens aged 25 and above, and self-funding may use their SkillsFuture Credit (up to SGD500) to defray part of the course fee. With effect from 19 May 2017, SkillsFuture Credit claim will only be paid directly to the training provider from SkillsFuture Singapore.  Claim should be submitted via the Training Exchange (click here) and SMU Academy has to be informed on the Claim ID no. and claim amount in order for the correct payable course fee amount to be reflected on the invoice.  Please click here for the SkillsFuture Credit Booklet / User Guide on how to claim for SkillsFuture Credit.

Absentee Payroll

Companies who sponsor their employees for the programme are eligible to apply for absentee payroll via the SkillsConnect system.  For more information, please visit SkillsConnect.

Enhanced Training Support for SMEs

SMEs must meet all of the following criteria:

  • Organisation must be registered or incorporated in Singapore
  • At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents
  • Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than SGD100 million
  • Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
  • Trainees must be Singapore Citizens or Singapore Permanent Residents
Union Training Assistance Programme (UTAP)

All NTUC union members and self-funding are eligible for UTAP funding (up to SGD250 per annum).  Please click here for more information on UTAP and application. 


Start Date(s)
Intake Information
INTAKE 718 – 20 Mar 2019 (9.00am – 5.00pm)Fully Subscribed
INTAKE 825 – 27 Sep 2019 (9.00am – 5.00pm)5 Seats Left
INTAKE 904 – 06 Mar 2020 (9.00am – 5.00pm)Open for Registration

Speaker/Trainer Bio

Mercer Affiliated Faculty

Kwong Yee has a strong global understanding and experience of business practices and cultures, skilled at establishing credibility with senior executives and in discussing complex, client business issues, particularly around talent management and driving business performance.

He has led very capable and experienced specialists in helping clients, both external and internal, with issues of executive education, talent management, leadership development and workforce optimisation.

Prior to founding TAO Consulting, Kwong Yee worked at Mercer, firstly as the Managing Director and Region Market Development Leader for East China, based in Shanghai and then led Mercer’s Talent & Diversity COE for Growth Markets region covering Asia, Middle East, Africa and Latin America.

Kwong Yee was the Business Development Director for DDI Mainland China and Hong Kong, working directly with key DDI clients and consulting with clients to identify needs and propose solutions, specifically in the areas of talent and succession management, development, and selection. Kwong Yee also worked as VP of Sales, Greater China in SHL, based in Hong Kong.

He graduated with Executive Masters in Business Administration from Columbia University, London Business School, Hong Kong University Business School and Bachelors of Arts (Philosophy) from The National University of Singapore.  He is currently enrolled in Human and Organisational Development PhD programme at Fielding University.

Additional Details

WSQ Accreditation

This module incorporates the Statement of Attainment (SOA) awarded under the Singapore Workforce Skills Qualifications (WSQ) system for the following Leadership & People Management (LPM) Skill Standard:

  • Monitor Divisional Performance and Develop Reward Strategies to Facilitate Achievement of Results (LPM-RES-501C-0)

WSQ Course Reference No.: CRS-Q-0026702-LPM

Programme Registration

Registrants are required to submit the following supporting documents via the registration system at the point of registration:

  1. Highest qualification certificate (scanned copy); and
  2. Updated Curriculum Vitae detailing managerial experience and number of direct reports; and
  3. Complete organisational chart showing the registrant's position;
  4. Any other supporting documents e.g. company's recommendation letter

Waiting List

From time to time, seats in current or upcoming intakes may be opened up. Please email cps@smu.edu.sg your (i) full name, (ii) job designation, (iii) company name, (iv) contact no. and (v) intake (all modules) / selected module(s) & class dates, as well as all the following documents, to be registered on our waiting list.

  1. Qualification certificate(s) (scanned copy); and
  2. Updated Curriculum Vitae detailing managerial experience and number of direct reports; and
  3. Complete organisational chart showing the registrant's position


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