Payment FAQ

With effect from 1 Jan 2024, the Goods and Services Tax (GST) rate will be increased from 8% to 9%. 

All invoices issued in 2024 will be subject to the prevailing GST of 9%. All 2023 billings will reflect 8% and must be paid in full by 31 Dec 2023, failing to do so might result in the re-billing of course fees in 2024, at the prevailing GST of 9%. For more information, please click here.

For more information, please click here.

For programmes commencing before 1 Mar 2024, please register now and complete full payment by 31 Dec 2023 to avoid the GST hike. All invoices issued in 2024 will be subject to the prevailing GST of 9%.

Whether GST is charged on the gross or subsidised training fees depends on whether the subsidy/ grant is awarded to the eligible customer (i.e. trainee) or the GST-registered training provider.
 

1. Subsidy/ grant is awarded to the training provider
   
   If the subsidy/ grant is awarded to the GST-registered training provider so that it can charge the course fee at a subsidised rate, GST is chargeable on the subsidised training fees (i.e. net fees payable after deducting the subsidies).
    
2. Subsidy/ grant is awarded to the eligible trainee
   
   If the subsidy/grant is awarded to the trainee to help defray the cost of training fees, the GST-registered training provider should charge and account for GST on the gross training fees before deducting the subsidies. This is notwithstanding that the subsidies/grants may be credited to the training provider directly.
   
   For more information, please click here.

You may follow the steps below to view the receipts for your payment.

1. Login to your Student Portal.

2. Click on "View Invoices/Receipts".

For self-sponsored individual, you will only be automatically redirected to the payment page if:

1. There is no prerequisite submission of documents
2. Your application for the course falls within T-60, this is so that SkillsFuture Credits can be applied

For courses that require submission of documents, an email containing the payment link will be sent to your email the moment your application has been approved (provided application falls within T-60).

For application that falls outside of T-60, an email containing the payment link will be sent to you 60 days before the course start date.

For self-sponsored participants, you will be requested to make payment for your course the moment you cart out. This is provided that 

1. There is no prerequisite submission of documents
2. Your application for the course falls within T-60, this is so that SkillsFuture Credits can be applied

For courses that require submission of documents, an email containing the payment link will be sent to you the moment your application has been approved (provided application falls within T-60).

For application that falls outside of T-60, an email containing the payment link will be sent to you 60 days before the course start date.

For company-sponsored participants, the invoice is generated on the day of course commencement. POCs will be able to view and retrieve the invoice in the client portal from the day of course commencement. An email notification will be sent to the POC listed as the company/branch's billing contact person the day after course commencement.

Learn how to retrieve invoices for your company.

1. Login to your Client Portal.

2. Click on "Account Statement". 

Please refer to the step-by-step guide here or refer to the steps below. 

If your refund has been approved, it will take between 8 to 10 weeks for your refund to make its way back to you. In certain circumstances, refund time frames may be longer. The refund will be issued back to the initial chosen payment method used at the time of registration.

Please contact our team and we will advise on a case-by-case basis.

Payment is to be made based on the invoice(s) as per the module/ course in attendance, for audit purposes.

The invoice(s) will be sent to your company with 30 days credit term. Please ensure billing instructions are clearly indicated during registration (e.g.: SUB-BU code for government entities)

Payment can be made in one lump sum for the invoices/ staff in attendance. Please provide us with screenshot of the transaction, indicating the date and time of the payment and the invoice numbers for our Finance team to trace the payment.

Please refresh the page after 20 minutes. Alternatively, you may login to your Student Portal > "Outstanding Payment" to make payment for the course.

If it still doesn’t work, please contact us via the enquiry form for assistance.

Due to the data migration for past courses enrolment status which are done in multiple stages, the status reflected may not be updated promptly. Kindly ignore if payment has been made previously.

The payment methods and amount will be detailed accordingly in the invoice email.

We accept credit card payment via the SMU Academy portal, a secured payment gateway.

If you would like to pay via Bank Transfer, the bank details and instructions are indicated in the invoice that will be emailed to you.

In line with Singapore’s target to be cheque-free by 2025, we do not accept cheque payments.

Do look out for the payment notification email with “Subject: Payment details for your SMU Academy course” that will be sent to you at least 10 days before course commencement to make payment to be enrolled for the course.

Alternatively, you may login to your Student Portal and click on "Outstanding Payment" to make payment for the course.

For self-sponsored individual, you will only be automatically redirected to the payment page if:

1. There is no prerequisite submission of documents
2. Your application for the course falls within T-60, this is so that SkillsFuture Credits can be applied

The payment link for the module will only be sent to you if the course registered for falls within 60 days of the course commencement date. This is so that participants can straightaway apply to use their SkillsFuture Credits to fund their course fees.

You may retrieve receipts from the Account Statement tab in the Client Portal. Please refer to the step-by-step guide here or refer to the steps below. 

The course fee is all-inclusive.