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Certification FAQ

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Certification

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Certification

Certification

How do I view and download my course certificate?

Once your certificate is ready, you will receive an email notifying that the certificate (in .opencert format) has been issued. You can then access and download the OpenCert file from your Student Portal. Your certificate will also be available on the Skills Passport within one week of issuance.

Please refer to the step-by-step guide on accessing and viewing your SMU Academy course certification below or in this link here.

Is there an expiry date for the Certificates of Completion?

No, there is no expiration date.

Will a certificate be issued upon completion of the course? When and how will I receive my certificate?

Participants will need to meet the following requirements to receive their digital certificate:

  • Attain a minimum of 75% attendance*
  • Pass all associated course assessments
  • Fulfil the payment of the course in full**

Once all requirements are met, certificates will be issued within 14 working days of receiving payment or upon course completion, whichever occurs later.

Participants will be notified via email once their digital certificate has been issued.  The certificate will be accessible through the SMU Academy's Student Portal, and it will also be available on the Skills Passport within one week of issuance.

* Please be informed that participants who are not able to meet the minimum attendance requirement of 75% will not be eligible for assessments.

** In the case of partial or full payment using SkillsFuture Credits (SFC) or Post-Secondary Education Account (PSEA), payment in full is fulfilled upon approval and successful receipt of the disbursement from the relevant government agencies.

Can I change the name reflected on my certificate?

Digital certificates will be issued according to your registered name as indicated in your SMU Academy Student Portal. For participants with Singpass, the information will be retrieved from MyInfo, which contains Government-originated data that is not editable in order to preserve data integrity for verification. There will not be any amendments made to the participant’s name.

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