Programme FAQ

There are some courses with pre-requisites, which will be indicated on the course page. Please refer to the individual course page for more information.

The course intake dates can be found on the course pages.

The timing of the course is indicated on the course page. More information will be provided closer to the course commencement. 

The duration for course completion can be found in the respective course page on our website.

All enrolled participants will receive an enrolment confirmation email with course detail at least 7 calendar days before the course commences. Please log into the LMS through the eLearning tab on your Student Portal. The eLearning tab can be found on the left sidebar of your Student Portal dashboard.

Please refer to this page for a step-by-step guide on accessing the SMU Academy's learning management system (LMS) through the Student Portal. 

In accordance with SkillsFuture Singapore (SSG) guidelines, participants are not permitted to attend more than one course at the same time.

Some course pages on our website include 2 different TGS codes. Each code represents the mode of conduct.

The mode of delivery for the course can be found on the course page and registration portal.

For courses which are delivered online, the class will be conducted via Zoom.

For courses which are conducted face-to-face, the venue will be  at Singapore Management University unless otherwise stated.

More details will be provided via email closer to the start of the course date.

We offer a variety of modules that are available on a standalone basis. However, there are some modules that are part of a full certificate and are not available on a standalone basis. If a module is not offered on a standalone basis, this detail will be indicated on the course page.

Yes, a laptop is required for all courses. Please bring your personal laptop with a webcam or inbuilt camera and Chrome Web Browser installed. Company laptops are not recommended.

As part of our BYOD (Bring Your Own Device) policy, we do not provide laptops for loan. Please ensure you bring your own personal laptop or make alternative arrangements to borrow one.

It is recommended that you use your personal Laptop/ Tablet/ iPad with a webcam or inbuilt camera, and Chrome Web Browser installed (Company laptops are not recommended).

Cameras will need to be turned on for attendance purposes.

Please ensure that you attend the session on time and have downloaded the latest version of Zoom should you be using an installed application on your computer. More information will be provided in our email upon successful registration.

The minimum bandwidth requirement for Zoom is 1.2Mbps.  For more information about the system requirements for Zoom, please click here.

Please refer to the course pages for the system requirement especially for tech-related programmes.

Details on any required software will be provided in the Enrolment Confirmation email, sent 7 days before the course start date.

Participants are required to attain a minimum of 75% attendance and pass the associated assessments in order to receive a digital Certificate of Completion issued by Singapore Management University. Participants who are late beyond 1.5 hours will not be admitted to the class.

Participants must attain a minimum of 75% attendance in order to be awarded a Certificate from the Singapore Management University.

All participants are required to scan their attendance using Singpass from their mobile phones as part of the attendance-taking process.

All Zoom sessions will be recorded for SSG Funding auditing purposes. There will be no re-distribution of any video recordings. As part of SSG funding requirements for online classes, participant’s device camera must be turned on during the entire duration of the course. Participants’ entire face must be visible during the entire duration of the course (i.e. not just the forehead/ eyebrows). Please also ensure that your name as per NRIC is indicated correctly when logging into the Zoom session.

POCs can export attendance records for participants in their branch/department from the Client Portal. POCs with admin access will be able to view and export attendance for all records tagged to the company. Each export will show the attendance of the participants from your company/branch by schedule/intake (i.e per course and per course period). 

Please note that this feature is only available on the client portal to POCs for company-sponsored participants. 

For a step-by-step guide, please refer to guide below or in this link here.