Common issues
| Issue | Error message |
| Account cannot be found/ Logging in on the wrong portal | Sorry, we don't recognise that user ID or password. Please try again, reset your password or create an account. |
Account cannot be found/ Logging in on the wrong portal
- It is likely that you do not have an existing account on the new TMS with SMU Academy. Please sign up for an individual account by clicking on "Create new account".
- It is likely that you are trying to log onto the student portal. Try signing in to your account on the registration page instead.
ONID
10106
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