Business Management Governance & Risk Management Human Capital, Management & Leadership

SMU-SingHealth Graduate Diploma in Healthcare Management and Leadership (GDHM)

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6828 1966 (Tan Kim Guan)

6808 5361 (Caren Chiang)

6828 0071 (Damone Teo)

6828 1937 (Janel Tan)

Overview

The first and only programme of its kind in Singapore, the SMU – SingHealth GDHM aims to nurture highly competent and focused healthcare professionals into holistic and broadminded business leaders in the healthcare sector. The programme was conceptualised and co-designed by senior leaders from SMU and SingHealth.

Now into its 10th intake, participants can gain business, leadership and management capabilities, in addition to the latest insights and perspectives of the healthcare industry through the programme.

Next Course Starts On	25 Jun 2018 (Mon) See Full Schedule
Fee	SGD24647.45 * Learn more
Duration	4 days per module
Level	Intermediate
Venue	Singapore Management University (Please note that some modules may be conducted at an external venue off campus.)

Programme Partner

singhealth

Learning Objectives

Upon successful completion of the programme, participants will be able to:

Acquire an overview of the global healthcare landscape
Explain and compare strategies that are employed by Singapore’s healthcare institutions vis a vis other international healthcare institutions
Lead self and teams with mindfulness and confidence
Formulate an action plan for change
Apply marketing and branding concepts to raise customers / stakeholders’ satisfaction
Apply economic and financial analysis to healthcare services
Implement an operations improvement project
Apply tools to manage and communicate information in a crisis

Topics/Structure

Strategy & Global Healthcare Landscape (Module 1)
Leadership & People Management (Module 2)
Aligning Healthcare Strategy & Customer Value Delivery (Module 3)
Health Economics & Financial Management (Module 4)
Operations Excellence & Quality Management (Module 5)
Ethics, Risk, Crisis & Media Management (Module 6)

Module 1

Strategy & Global Healthcare Landscape

Next course starts on: 25 Jun 2018 (Mon) (See complete schedule)

Overview

Participants will understand the architecture of healthcare systems and also be taught to make strategic choices, as well as to execute and implement change within the systems. The module will also provide participants with an insight to academic medicine.

You can choose to take this module only. Learn more

Module 2

Leadership & People Management

Next course starts on: 09 Jul 2018 (Mon) (See complete schedule)

Overview

Other topics covered include conflict management, motivation, mentoring and coaching. The rising trend of learning organisations will also be included in this module.

You can choose to take this module only. Learn more

Module 3

Aligning Healthcare Strategy & Customer Value Delivery

Next course starts on: 06 Aug 2018 (Mon) (See complete schedule)

Overview

A good marketing strategy and the creation of business value which align to business strategies are also crucial for delivering good customer value. Participants will also learn how to add value to hospital service experiences in the quest to achieve higher customer satisfaction levels. Other topics covered include branding, service excellence and delivering on brand promise.

You can choose to take this module only. Learn more

Module 4

Health Economics & Financial Management

Next course starts on: 27 Aug 2018 (Mon) (See complete schedule)

Overview

Participants will get to understand financial statements and to infuse financial considerations in decision making for clinical services. The module will also highlight the changes in healthcare financing policies.

You can choose to take this module only. Learn more

Module 5

Operations Excellence and Quality Management

Next course starts on: 17 Sep 2018 (Mon) (See complete schedule)

Overview

The focus includes improving systems and controls, and leverage on IT advances to provide more efficient access or help which patients need. Other important topics such as patient safety, risk management and Total Quality Management are also covered in this module.

You can choose to take this module only. Learn more

Module 6

Ethics, Risk, Crisis & Media Management

Next course starts on: 08 Oct 2018 (Mon) (See complete schedule)

Overview

Other topics covered include organsational stewardship, ethics, political sensitivity and an understanding of different examples of risks present under various risk domains. Participants will also be equipped with crisis communication and media management skills to prepare them in managing and facing the media.

You can choose to take this module only. Learn more

Who Should Attend

Public sector Clinicians, Nursing & Allied Health Professionals and Hospital Administrators with significant managerial responsibilities or demonstrate exceptional leadership potential in their course of work. Selected professionals from private healthcare sector and those from related sectors (e.g. non-profit, voluntary welfare organisations, ILTC sectors) are welcome to apply. Admission is on competitive basis and SMU and SingHealth reserve the right to refuse admission to any candidate without assigning any reason.

Admission Requirements

Participants should:

have a bachelor’s degree; and
hold a current position with significant managerial responsibilities or demonstrate exceptional leadership potential in their course of work.

Assessment

Certification

Graduate Diploma in Healthcare Management and Leadership by SMU and SingHealth: Participants must achieve at least 75% class attendance rate and pass 60% of the programme assessments. Participants who failed the first assessment will be required to sit for a supplementary assessment and each participant is allowed up to 1 supplementary assessment. Participants will be required to pay a fee of SGD535 (incl. 7% GST)/supplementary assessment per module.
Certificate of Completion in Healthcare Management and Leadership (for individual module): Participants must achieve at least 75% class attendance rate and pass 60% of the module assessments.
Certificate of Attendance in Healthcare Management and Leadership (for individual module): Participants must achieve at least 75% class attendance rate.

GDHM’s unique curriculum is co-developed and jointly taught by leading SMU faculty, senior SingHealth leaders and industry veterans. Participants will acquire business, leadership and management capabilities and gain the latest insights and perspectives in the context of the healthcare industry.

Fees and Funding

Full programme fee	S$24,647.45 (incl. 7% GST & registration fees) per person
Individual module fee*	S$5,350.00 (incl. 7% GST) per person

Fees include:

tuition
course materials
instructors’ fees
lunch and 2 tea break refreshments per day during the programme.

* Participants will not be granted a SMU-SingHealth GDHM upon completion of 6 individual modules at different timeframe. In order to qualify for the SMU-SingHealth GDHM, participants must meet the programme requirements and enroll for the full programme upon application.

Supplementary assessment fee at SGD535.00 (incl. 7% GST) per module, up to 1 supplementary per person.

SkillsFuture Credit

Singapore Citizens aged 25 and above, and self-funding may use their SkillsFuture Credit (up to SGD500) to defray part of the course fee. Please click her e for the User Guide on how to claim for SkillsFuture Credit. Claim should be submitted via the Training Exchange (click here).

Union Training Assistance Programme (UTAP)

All NTUC union members are eligible for UTAP funding (up to SGD250 per annum). Please click here for more information on UTAP and application.

SkillsFuture Study Awards

The programme is also eligible for SkillsFuture Study Award for the Healthcare Sector. The SkillsFuture Study Awards encourage Singaporeans to develop and deepen specialist skills needed by future economic growth sectors or in areas of demand such as the healthcare sector. It supports Singaporeans who already have deep specialist skills to develop other competencies. Over 500 study awards are available from October 2015 for Singaporeans to apply. Successful SkillsFuture Study Awards applicants will receive a monetary award of S$5,000 which can be used to defray out-of-pocket expenses associated with the course that the applicant will be taking. It can also be used on top of existing Government course fee subsidies.

To find out more about the SkillsFuture Study Award for the Healthcare Sector and to apply for the award, please click here.

Schedule

Start Date(s)

25 Jun 2018 (Mon)

Intake Information

module 1: Strategy & Global Healthcare Landscape	25 – 28 Jun 2018
Module 2: Leadership & People Management	9 – 12 Jul 2018
module 3: Aligning Healthcare Strategy & Customer Value Delivery	6 – 8, 10 Aug 2018
module 4: Health Economics & Financial Management	27 – 30 Aug 2018
module 5: Operations Excellence & Quality Management	17 – 20 Sep 2018
module 6: Ethics, Risk, Crisis & Media Management	8 – 11 Oct 2018

Testimonials

Facilitators and course mates are fun and helpful people… The learning I had from this course is invaluable.

Goh Meh Meh

Deputy Director, Nursing, Singapore General Hospital

The SMU-SingHealth Graduate Diploma in Healthcare Management & Leadership is an excellent course in every way. Not only does it cover important aspects of strategy, operations, crisis management and financial management; relevant to healthcare organisations; the programme also serves as a great platform to develop friendships, collaborative efforts and a common purpose in forwarding the health of our Nation.

Jonathan Choo

Consultant Paediatric Cardiologist, KK Women's & Children's Hospital

Learnt so many things in 4 months. Very worth it.

Ong Seok Peng

Senior Pharmacist, Procurement Manager, St Andrew's Community Hospital

This course was a good symbiosis of academic theories from the SMU faculty, synergistically aligned with ground knowledge and experience from healthcare experts.

K Sharmila d/o P N Kannan

Director, Admin, Research Affairs & Support Services, Singapore Eye Research Institute

The programme equips participants with leadership skills and holistic understanding of the economic environment healthcare operates.

Chang Yok Ying

Pharmacy Practice Manager, National Cancer Centre Singapore

The modules are very relevant to our work. These are not taught in routine work. The case study sessions/group work add a practical dimension to the course.

Jacqueline Hwang

Senior Consultant, Pathology, Singapore General Hospital

The spectrum of the topics covered, the real-life cases studied and discussed, the written assignments that were expected of us and the experienced lecturers who presented the topics were overall impressive.

Angela Chen

Senior Manager, SingHealth Development, SingHealth HQ

The interactive lessons, discussions and background readings open our minds to the many facets of healthcare leadership and management. The friendships forged during the course will improve working relationship across institutions and departments with the organisation.

Kwek Jin Wei

Senior Consultant, Department of Oncologic Imaging, National Cancer Centre Singapore

For me, it gives a good perspective of management and leadership. For organisations, it helps train their leaders to have a better understanding from the organisation’s perspective and ability to manage the department.

Julia Eng

Assistant Director, Nursing, KK Women’s & Children’s Hospital

The program is easy to understand and gives basic principles of healthcare management. It also touches on leadership and how to be an effective leader. I am more aware when planning for pharmacy services as I can use the knowledge I have gained from the program.

Angelina Tan

Senior Principal Pharmacist, Singapore General Hospital

Widen my views on how a hospital management sees and decides on processes…It is beneficial for those keen to pursue a career in healthcare…

Vasantha D/O Puthanthodiyil Gopala Krishnan

Senior Manager, Quality Assurance & Risk Management, National Heart Centre

Additional Details

Programme Application (Download Self Service Guide )

New Applicant

You need to first register for an account with SMU before you can submit an online application.

Create a new account

EXISTING ACCOUNT (Already Created an account with SMU)

If you have already created an account with SMU, please go directly to the Login page to continue with your application.

Login with existing account

Applicant Self-Service

Once you have submitted your application and have received the application number confirmation email, you can use the Applicant Self Service functions to check your application status or update your contact information.

Supporting Documents

Applicant is required to provide the following documents upon submitting their application:

A copy of NRIC for Singapore Citizen OR a copy of passport for foreigners
A copy of NRIC, passport and re-entry permit for Singapore Permanent Residents
Official certificates and academic transcripts of highest/most recent educational institutions attended
Updated resume
Any other supporting documents

Copies of the abovementioned documents can de delivered to us either by hand or mail to:

SMU Academy
Singapore Management University
60 Stamford Road, Level 4,
School of Accountancy Building,
Singapore 178900

Office Hours: Monday to Friday, 8.30am – 5.45pm (Closed on weekends and public holidays)

Other Information

Correspondences will be sent mainly by email. Please ensure that you check your email regularly.
Successful applicants will be notified through email by 28 May 2018.

Individual Module Application

For individuals who are interested in taking individual modules, please fill up the Individual Module Application Form.

Supporting Documents

Applicant is required to provide the following documents together with the duly completed Application Form:

A copy of NRIC for Singapore Citizen OR a copy of passport for foreigners
Official certificates and academic transcripts of highest/most recent educational institutions attended

Copies of the abovementioned documents can de delivered to us either by hand or mail to:

SMU Academy
Singapore Management University
60 Stamford Road, Level 4,
School of Accountancy Building,
Singapore 178900

Office Hours: Monday to Friday, 8.30am – 5.45pm (Closed on weekends and public holidays)

Other Information

Participants will not be granted a SMU-SingHealth GDHM upon completion of 6 individual modules at different timeframe. In order to qualify for the SMU-SingHealth GDHM, participants must meet the programme requirements and enrolled for the full programme upon application.
Correspondences will be sent mainly by email. Please ensure that you check your email regularly.
Application for individual module will close 1 month before the commencement date of the module.
Successful applicants will be notified through email at least 2 weeks before the commencement date of the module.

Policies

View programme policies.