Advanced Certificate in Social Service Analytics Module 1: Foundation Session 1.0
- Analytics & Tech
- Innovation & Business Improvement
2 Days
Who Should Attend
This programme is recommended for social service sector professionals; public sector professionals who are involved in either policy formulation or schemes relating to social services; professionals from funding agencies/voluntary welfare organisations who are interested to learn how to better match services to demand.
Pre-Requisites:
• Minimum 2 years business/organisational experience
• Recognized diploma and above
Overview
Module 1 provides the foundation for participants to undertake analysis in the social service ecosystem. Additionally, participants will receive hands-on instruction on setting social services KPIs meaningfully and use descriptive social service metrics such as practitioners’ hours spent on social service interventions, time taken to respond to contact or to complete an intervention, average time taken per case in the right way. Poor use of social service metrics leads to misleading information being presented to stakeholders and the public.
Learning Objectives
At the end of the 2-day module, participants will be able to:
- Understand the need for social service analytics
- Acquire foundational knowledge to undertake social service analytics
- Understand Target versus survey populations and implications on social service insights
- Minimize errors in social service insights
- Undertake descriptive analytics on measurable social service data
Assessment
Participants have to meet a minimum attendance rate of 75% and have to complete all assessment(s) required by the course. Only upon meeting the minimum attendance and passing the assessment will participants be issued a Certificate of Completion.
Participants who fail the assessment will be given a chance for re-assessment at a fee of SGD100.00 (excluding prevailing GST). Each participant is allowed 1 re-assessment. The re-assessment has to be taken within 7 calendar days from the end of the course date. It will be held on a weekday specified by SMU Academy and conducted during office hours. Please note that re-assessment fees are not supported by SSG Funding.
Participants who meet the minimum attendance rate but do not achieve a pass for the assessment will be issued a Certificate of Participation.
SMU will provide laptops pre-loaded with analytics software to all course participants.
Calculate Programme Fee
Fee Table
| COMPANY-SPONSORED | |||
|
PARTICIPANT PROFILE |
SELF-SPONSORED |
SME |
NON-SME |
|
Singapore Citizen < 40 years old Permanent Resident LTVP+
|
$654 (After SSG Funding 70%) |
$254 (After SSG Funding 70% |
$654 (After SSG Funding 70%) |
|
Singapore Citizen ≥ 40 years old |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
$254 (After SSG Funding 70% |
|
International Participant |
$2,180 (No Funding) |
$2,180 (No Funding) |
$2,180 (No Funding) |
All prices include 9% GST
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
Self Sponsored
- SkillsFuture Credit
-
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Application to utilise SkillsFuture Credits can be submitted when making payment for the course via the SMU Academy TMS Portal, and can only be made within 60 days of course start date.
Please click here for more information on the SkillsFuture Credit. For help in submitting an SFC claim, you may wish to refer to our step-by-step guide on claiming SkillsFuture Credits (Individual). - Workfare Skills Support Scheme
-
From 1 July 2023, the Workfare Skills Support (WSS) scheme has been enhanced. Please click here for more details.
Company Sponsored
Enhanced Training Support for SMEs (ETSS)
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
- Trainees must not be a full-time national serviceman
- Trainees will be able to enjoy ETSS funding only if the company's SME's status has been approved. To verify your SME's status, please click here.
Please click here for more information on ETSS.
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here. For more information, please refer to:
AP Guide (Non-SME Companies)
Declaration Guide (SME Companies)
Intake Information
F2F Intakes
| Advanced Certificate in Social Service Analytics Module 1: Foundation Session 1.0 | 23-24 Jan 2025 (Day 1: 9am-5pm; Day 2: 9am-6pm) | Open for Registration |
|---|
Testimonials
Additional Details
Certified Professional Business Manager (CPBM)
This programme is part of Certified Professional Business Manager. Participants who successfully complete 6 courses/modules with a minimum of 15 training days, from a list of qualifying programmes (terms and conditions apply) within 5 years will receive the Certified Professional Business Manager (CPBM). For example:
Please click here for CPBM details and list of qualifying programmes.
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