Role of Effective Managers – Connecting the Dots!

Programme Code: CRS-Q-0026698-LPM (Funding Validity Period: 6 Apr 2018 - 30 Sep 2020) | This module is part of Executive Certificate in Leadership and People Management


At the transformational leadership level, where the span of control is larger and the focus is on the larger department or division, this module takes on another level. This is the level where there is stronger control over how the department/division will be shaped. In other words, on a personal level, this is the level where the need to develop and maintain business and professional networks takes on a more urgent tone. In addition, instead of managing workforce diversity, one now encourages it. Hence in this module, the focus is on how one can actively shape the direction of the division.

The framework for this module focuses on larger issues that begin with understanding one’s role in the organisation as that of a super network connector, both for key stakeholders within and outside the organisation to facilitate the seamless interaction between key internal and external stakeholders. In other words, the manager at this level is no longer only focusing within the organisation. Understanding and developing this role will necessitate the re-examination of the group/organisational culture, and more importantly learn how to enact change management. Change management is a key focus at this level as the shaping of the group/organisation demands skills in engagement, buy in and execution. An understanding of how culture is facilitated by practices of the organisation also is important and there will be a module that analyses and evaluates how organisational human resource policies frame one’s perception of what the organisation values. In turn, this is also the area where one can actively encourage workforce diversity and in the process work out potential conflict areas that can be better managed, both at the interpersonal and at the organisational level. In summary, this module takes on an in-depth analysis of how policies can be shaped to reflect the key values of the organisation. The manager at this level is the one who will be equipped to do so.

Next Course Starts On29 Jul 2019 (Mon) See Full Schedule
Fee SGD2728.50* (as low as SGD181.05* after maximum funding) Learn more

3 days


Singapore Management University

Programme Partner


SMU has partnered Mercer to jointly design and deliver the programme. The unique partnership offers participants the  powerful combination of the best in class research and industry practices that are globally oriented, with special relevancy to the Asian business environment.

Learning Objectives

By the end of this module, participants will be able to:

  • develop and maintain business and professional networks.
  • encourage workforce diversity.
  • manage conflict.

Work towards a bigger goal

This module is part of:

Executive Certificate in Leadership and People Management

Learn more


  • The Manager as the Super-connector
  • Building your Networks
  • Managing your Networks
  • Leveraging your Networks
  • Championing Diversity
  • Resolving Conflicts

Who Should Attend

Middle to senior level executives who wish to:

  • enhance their leadership and people management skills and
  • extend their competencies to lead with purpose.


Participants should:

  • ideally be a Head of Department or senior business executive with more than 5 years of significant managerial responsibilities; or
  • business leaders who demonstrate exceptional leadership potential in their course of work; and
  • have direct reports.

Participants’ Profiles (Intake 1 to 6)


Aside from the seminar styled teaching method used in class, there will also be extensive use of experiential learning methods to put into practice the theories that have been learned. Normally, such learning activities will be done in groups.  Every time that you are required to do work in a group, you will be randomly assigned so that opportunities will be created for you to know your fellow classmates for the purposes of networking plus observing their participation and contribution in class.

There will be a variety of assessments for each module which include, but not limited to presentation, written assignment, class exercise, case studies analysis and individual written assessment.


For each module, participants have to meet a minimum attendance rate of 75% and are required to complete the assessments. Only upon passing of the assessments and successful completion of each module, will participants be issued a Certificate of Completion.

The Certificate of Completion incorporates the Statements of Attainment (SOAs) awarded under the Leadership and People Management Framework of the Singapore Workforce Skills Qualifications (WSQ) system.

In order to be awarded with the Executive Certificate in Leadership and People Management, participants are required to complete all 6 modules within a maximum duration of 3 years.

Learning Activities

Leveraging on SMU’s distinctive pedagogy for interactive, discussion driven and thought provoking seminar-style teaching, and Mercer’s experience in helping clients achieve lasting impact and measureable results in business performance in more than 125 countries, we aim to provide our participants with the ability to translate the learning and insights into practice at the workplace. A variety of teaching methods such as experiential learning, role plays, case discussions, presentations, exercises, assignments and oral questioning will be employed by the programme’s faculty in the training sessions. There will also be formal assessments for every module which serve to assess a participant’s understanding of the subject matter.

Fees and Funding

FULL FEE S$2,728.50* per person

For Singapore Citizens / Permanent Residents

Fee payable to SMU after 70% SSG FundingS$818.55* per person


Fee payable to SMU after 70% SSG Funding & 20% SkillsFuture Mid-Career Enhanced SubsidyS$308.55* per person
For Singapore Citizens aged 35 years & above (13 years & above for Persons with Disabilities) earning a monthly income of not more than SGD2,000Fee payable to SMU after 70% SSG Funding & 25% Workfare Training Support SchemeS$181.05* per person
For SMEs* sponsoring their employees who are Singapore Citizens / Permanent ResidentsFee payable to SMU after 70% SSG Funding & 20% Enhanced Training Support for SMEs (Please refer to below for ETSS criteria)S$308.55* per person

*(incl. 7% GST)

Fees include:

  • tuition
  • course materials
  • instructor's fee
  • 2 tea break refreshments per day (excl. lunch) during the module
  • 1 assessment per person for each module.

Re-assessment fee at SGD481.50 (incl. 7% GST) per attempt, up to a maximum of 2 re-assessments per person for each module. Please note that re-assessment fee is not supported by the SSG Funding.

The first re-assessment has to be taken within 2 weeks after the notification of result. The first re-assessment will be held on a weekday specified by SMU Academy and conducted from 6.30pm to 8.30pm.

SkillsFuture Credit

Singapore Citizens aged 25 and above, and self-funding may use their SkillsFuture Credit (up to SGD500) to defray part of the course fee. With effect from 19 May 2017, SkillsFuture Credit claim will only be paid directly to the training provider from SkillsFuture Singapore.  Claim should be submitted via the Training Exchange (click here) and SMU Academy has to be informed on the Claim ID no. and claim amount in order for the correct payable course fee amount to be reflected on the invoice.  Please click here for the SkillsFuture Credit Booklet / User Guide on how to claim for SkillsFuture Credit.

Absentee Payroll

Companies who sponsor their employees for the programme are eligible to apply for absentee payroll via the SkillsConnect system.  For more information, please visit SkillsConnect.

Enhanced Training Support for SMEs

SMEs must meet all of the following criteria:

  • Organisation must be registered or incorporated in Singapore
  • At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents
  • Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than SGD100 million
  • Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
  • Trainees must be Singapore Citizens or Singapore Permanent Residents
Union Training Assistance Programme (UTAP)

All NTUC union members and self-funding are eligible for UTAP funding (up to SGD250 per annum).  Please click here for more information on UTAP and application.


Start Date(s)
Intake Information
INTAKE 727 Feb – 01 Mar 2019 (9.00am – 5.00pm)Closed
INTAKE 829 – 31 Jul 2019 (9.00am – 5.00pm)2 Seats Left
INTAKE 904 – 06 Dec 2019 (9.00am – 5.00pm)Open for Registration

Speaker/Trainer Bio

Associate Professor of OB & HR, Lee Kong Chian School of Business, SMU

Hwee Hoon earned her PhD in Management from the Krannert School, Purdue University in December 1996. She taught at the School of Business at the National University of Singapore from June 1990 to November 2005 and was the Head of the Department at NUS between 2004 to 2005. Hwee Hoon has been with the Lee Kong Chian School of Business of the Singapore Management University since December 2005. Hwee Hoon’s research interests are in the areas of interpersonal trust, cross cultural awareness and emotional management at the workplace. She has published in many international journals, including the Academy of Management Journal, Strategic Management Journal, Journal of Applied Psychology, Human Relations and many others. She was also the Asia-Pacific Editor of the Journal of World Business from 2000-2004. Hwee Hoon is also actively involved in Executive and Professional Teaching, both in English and Chinese and has trained for major organisations in Singapore and China such as the Monetary Authority of Singapore, SingTel, SIA, Kerry Oils and Alcatel Asia Pacific. She also consults for organisations such as the Singapore Tourism Board, IE Singapore and the Asia-Pacific Economic Cooperation. Hwee Hoon is the Programme Director of SMU Executive Certificate in Leadership and People Management programme.

Additional Details

WSQ Accreditation

This module incorporates the Statement of Attainment (SOA) awarded under the Singapore Workforce Skills Qualifications (WSQ) system for the following Leadership & People Management (LPM) Skill Standard:

  • Foster Business Relationships and Organisational Diversity (LPM-RLT-501C-0)

WSQ Course Reference No.: CRS-Q-0026698-LPM

Programme Registration

Registrants are required to submit the following supporting documents via the registration system at the point of registration:

  1. Highest qualification certificate (scanned copy); and
  2. Updated Curriculum Vitae detailing managerial experience and number of direct reports; and
  3. Complete organisational chart showing the registrant's position;
  4. Any other supporting documents e.g. company's recommendation letter

Waiting List

From time to time, seats in current or upcoming intakes may be opened up. Please email your (i) full name, (ii) job designation, (iii) company name, (iv) contact no. and (v) intake (all modules) / selected module(s) & class dates, as well as all the following documents, to be registered on our waiting list.

  1. Qualification certificate(s) (scanned copy); and
  2. Updated Curriculum Vitae detailing managerial experience and number of direct reports; and
  3. Complete organisational chart showing the registrant's position


Share this module